Local Supplier Lead

Join the Coast and Country Cottages team - Creating special memories in Devon

• Salary: £24,784.50 per annum
• Hours: 37.5 per week, Monday to Saturday 9:30am until 5pm (day of in the week to be agreed)
• Location: Our friendly Salcombe team.

We’re looking for a Local Supplier Lead to join our team. You’ll manage properties, support housekeepers, liaise with owners, and make sure every guest has a flawless stay. During busy times, you’ll also jump in with the Managed Service Team to keep everything running smoothly.

As part of the team, you’ll also join our on‑call rota, earning an extra £350–£525 per week for handling urgent guest issues, covering an on‑call out of hours emergency phone between 5.30pm - 9am, 7 days per week typically 3‑4 times a year. Due to the travel included, own car and driver are essential.

• Build and maintain strong relationships with cleaners, suppliers, and property owners
• Recruit, train, and manage self‑employed housekeepers and maintenance contractors
• Ensure properties are cleaned and maintained to standard, conducting visits as needed
• Support the Property Services HUB and assist with cleaning or maintenance when required
• Monitor performance, provide feedback, and act on NPS results for continuous improvement
• Participate in the out‑of‑hours emergency callout rota as needed

If you’re organised, proactive, and love giving great service, this role is for you!

• Full UK driving licence
• Strong customer service skills
• Basic property maintenance/DIY knowledge
• Excellent negotiation, problem‑solving, and organisational skills
• Contractor management experience and ability to build strong relationships
• IT literate – confident with MS Office and internal databases

if you’ve got holiday let or hospitality experience, know the local area well, and have experience seeing work orders through from start to finish.

• Annual bonus scheme linked to company performance.
• Generous holiday allowance + extra days with long service.
• Option to purchase extra holiday days if you wish.
• A day off for your birthday.
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions.
• Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme.
• Long service awards and company events.

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

If you enjoy working with people and take pride in creating smooth, memorable stays, we’d love to welcome you to the team. Apply now!