Technician, End User Support

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role provides essential technical support to maintain continuous operation of end user systems across multiple business locations. It primarily involves delivering tier 1 and tier 2 onsite and remote support for hardware, software, network, and peripheral devices. The role requires strong analytical and troubleshooting skills to resolve incidents, problems, and requests efficiently. Success is measured by timely resolution of technical issues, adherence to support processes, and contribution to knowledge management.

The work directly impacts organizational productivity and customer experience by ensuring reliable technology functionality and connectivity.

• Provide tier 1 and tier 2 onsite and remote support to resolve incidents, problems, and service requests promptly
• Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software, network, wireless, and peripheral devices
• Implement, replace, and decommission systems while providing training on new technologies as needed
• Participate in problem management and contribute to the knowledge management system to improve support processes
• Manage escalations within and outside the support organization, documenting resolutions and follow‑up actions
• Execute project‑related tasks including equipment installations, moves, changes, decommissioning, and onsite support activities
• Also responsible for other duties/projects as assigned by business management as needed

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science or related field (Preferred)
• Less than 2 years, 1‑year related IT field experience. Hands on Enterprise experience in computer support (Preferred)
• Experience understanding an Enterprise/Call Center or Retail Environment (Preferred)

• Communication Management (Required)
• Computer Hardware (Required)
• Computer Networking (Required)
• Customer Experience (CX) (Required)
• Customer Service (Required)
• End User Support (Required)
• Equipment Installations (Required)
• Hardware Support (Required)
• Network Support (Required)
• Operating System Concepts (Required)
• Root Cause Identification (Required)
• Software Installations (Required)
• Troubleshooting (Required)
• Working Independently (Required)

• HDI Support Center Analysis (HDI‑SCA) HDI Desktop support technician – within 1 year of hire (Preferred)
• OEM Certification – Dell, Lenovo, or Apple within 6 months (Preferred)

• Must be 21 with a valid drivers license
• Legally authorized to work in the United States

Travel Required:

Yes

DOT Regulated Position:
No. Safety Sensitive Position:
No

Base Pay Range: $23.76 - $42.86. Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year‑end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

To find the pay range for this role based on hiring location, . At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet…