Relationship Specialist

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) plan, an extensive paid technical and on‑the‑job training program, and tuition reimbursement available to all full‑time and part‑time employees. Part‑time positions start at a minimum of 30 hours per week.

• Provide exceptional member experiences in all interactions, both in‑person and over the phone.
• Identify member cues, ask open‑ended discovery questions, and grow consumer and business relationships.
• Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.
• Handle personal and business account transactions, open accounts, and process various types of loan applications.
• Explain basics of credit and savings options and refer more complex products such as mortgage solutions, investment options, and insurance.
• Provide additional services such as account maintenance, notary, wire transfer, savings bond redemption, safe deposit box services, fraud claims, and credit card disputes.
• Support and participate in all credit union initiatives and campaigns.
• Resolve member problems independently, escalating more complex concerns.
• Maintain vigilance in risk management, ensuring compliance with regulatory mandates and supporting the first line of defense.
• Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions, addressing and overcoming objections.
• Perform other duties as assigned.

• Education: High school diploma or GED required. Associate’s degree preferred.
• Experience: Previous experience in sales and/or customer service, community service, military service, or related field. Experience with a financial institution preferred.
• Knowledge, Skills & Abilities:

• Accurate transaction processing.
• Excellent listening, verbal, and written communication skills.
• Proficiency in Microsoft Office and the Internet.
• Outgoing personality and strong desire to help people.
• Professional appearance and attitude.
• Ability to handle many tasks in a fast‑paced environment.
• Strong critical thinking, decision‑making, and sales passion.
• Physical ability to stand for the shift and lift up to 20 pounds occasionally.

• Focus:
  Full attention, careful listening, observing members.
• Connect:
  Friendly, approachable, demonstrating care.
• Listen:
  Empathetic, ask questions.
• Counsel:
  Recommend solutions based on member needs.
• Advance:
  Ensure expectations exceeded and follow up.

Reasonable accommodations may be provided for individuals with disabilities. The work may involve up to 20 pounds of force occasionally.