Temporary - Fiscal Assistant; Customer Service

Performs various accounting related activities in Customer Service by performing billing, payment processing, customer service work in maintaining fiscal, customer service records, invoices, and utility billings.

• Processes and updates utility billing work orders;
• Maintains filing systems;
• Processes and generates charges for a particular utility billing cycle;
• Maintains petty cash, invoice, disbursement and/or control accounts;
• Assists water customers complaints and applications for new water service;
• Receives/responds to tax/licenses/fees/permits and vendor inquiries, generates changes for misc. services to City customers and other city departments.
• Pursues collection of delinquent accounts.
• Serves as cashier and customer services contact in the processing of various payments and the issuance of licenses.
• Prepares summary sheets and trial balances of receipts.
• Works with various software applications such as Microsoft Excel, Word and the AS 400 system.
• Maintains department files and records in compliance with department standards and all applicable regulations, policies, and procedures.
• Counts, proofs, records and prepares reports of daily cash receipts.
• Prepares summary sheets and trial balances of receipts and disbursements;
• Performs other duties as assigned.

• Knowledge of Accounts receivable, billing applications, and property tax record system (land management system);
• Skill in the operation of 10 key calculators;
• Skill in handling cash;
• Effective customer service skills essential;
• Knowledge of accounting principles and practices;
• Knowledge of City accounting systems, fiscal policies, procedures, and standards.
• Knowledge of office methods, procedures and practices;
• Skill in the operation of office equipment including typewriters, computer terminals, personal computer applications, and computer financial software;
• Skill in establishing and maintaining effective working relationships with city staff and the public.
• Skill in applying bookkeeping principles to the maintenance of standard fiscal and accounting records;
• Skill in performing arithmetic computations and tabulations rapidly and accurately;
• Knowledge of basic double entry bookkeeping principles, practices and how accounting transactions are recorded.

High school graduate or high school equivalency; plus, experience equivalent to two years full time work in bookkeeping including customer contract work; OR completion of a post high school education in Bookkeeping or Accounting may substitute for one year required experience.