Dispatcher, Customer Service​/HelpDesk

Kodak, TN

Answer inbound calls with professionalism and a customer-first mindset

Schedule and dispatch service calls using efficient routing and prioritization

Serve as the main point of contact between customers and technicians

Create and manage service orders, ensuring accuracy and timeliness

Adjust schedules in real-time to meet service demands and minimize delays

Resolve scheduling issues and customer concerns quickly and effectively

Track job progress and follow up to ensure customer satisfaction

Maintain accurate records and support reporting needs

Collaborate with operations and leadership to keep service running smoothly

Inbound call, Service, Customer service, Customer support, phone etiquette, data entry, Microsoft office, Customer service call center, Outbound calls, Computer skills, Customer service oriented

Inbound call,Service,Customer service,Customer support,phone etiquette,data entry

Qualifications:

Prior experience in dispatching or customer service (bonus if it’s in plumbing, HVAC, or electrical!)

Excellent verbal and written communication

Strong organizational and multitasking skills

A cool head and creative problem-solving ability

Tech-savviness—familiar with scheduling software and office tools (Service Titan is a plus!)

A team-first attitude and a true focus on the customer

High school diploma or equivalent

Customer service or call center experience preferred (not required)

Basic computer skills and ability to learn new tools

Comfortable making outbound calls

Intermediate Level

This is a Contract to Hire position based out of Kodak, TN.

The pay range for this position is $18.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Kodak,TN.

This position is anticipated to close on Sep 11, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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