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Sales Engineer Technical Support

Technical Service​/Application Development Rep

Job in Kingsport, Sullivan County, Tennessee, 37662, USA
Listing for: Eastman
Full Time position
Listed on 2026-01-24
Job specializations:
  • Engineering
    Sales Engineer, Technical Support
Job Description & How to Apply Below
Technical Service/Application Development Rep

Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables.

As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries.

About the Job

The Technical Service/Application Development Rep will build on our value proposition, enhancing our relations with customers, licensors, engineering firms, and OEMs. The person will be a focal point for all HTF-related technical service needs in the North and South America region.

Responsibilities

  • Support development and execution of regional and global strategic marketing initiatives to help achieve the growth goals for the heat transfer business.
  • Develop key relationships throughout the value chain as well as with current customers and non-customers to understand new/growth markets and their drivers, unmet customer needs, and value creation opportunities for our products and services.
  • Provide “world-class” technical support in areas of fluid selection, engineering seminars, design reviews, on-site consultation, and troubleshooting to customers.
  • Support the sample analysis program for accurate technical interpretation and timely feedback to customers. Follow-up of Therminol and competitive sample evaluation to create new business opportunities.
  • Evaluate enhancements to the Total Lifecycle Care program to generate additional business via an enhanced service program.
  • Work with Regional Commercial Lead and Technical Service Management to provide technical service in alignment with business strategy. Support sales team training and ongoing support of existing sales tools.
  • Support sales in the execution of sales opportunities by providing technical information on our and competitive HTF products.
  • Identify, develop, and maintain an excellent knowledge and understanding of applications.
  • Work effectively and maintain strong relationships with various functions within the chemical industry, including engineering companies, OEMs, and end-users.
  • Support lead qualification and provide consultation for hotline and website customers.
  • Communicate technical information and help develop technical content to support Eastman’s HTF value proposition.
  • Implement safety principles and practices into daily routines, supporting the safe handling of products.
  • Document and communicate all customer activities utilizing Sales Force.
  • Prepare and review technical articles for publication.

    • Qualifications

    • BS in Engineering or Chemistry
    • 8+ years of experience in Heat Transfer Fluids
    • 5+ years of experience in Oil and Gas applications
    • Strong business/marketing acumen
    • Experience with technical support for chemical processing industry products is a plus
    • Experience with process simulations is a plus
    • Excellent written and oral communication skills in English
    • Culturally aware and comfortable with international travel
    • A team player with initiative, good analytical and troubleshooting skills, able to work independently
    • Ability to influence without authority on cross-functional and cross-regional teams

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