Technical Service Representative - Extrusion Coating

Technical Service Representative – Extrusion Coating

We are seeking a highly experienced Senior Extrusion Coatings Specialist with over 10 years of experience in the development and launch of extrusion coating product solutions with a focus on extrusion application processes, customer trial & production support, and market activation. This role demands deep technical knowledge of polymer science, extrusion processes, web coatings technologies, combined with strategic leadership to drive innovation, customer adoption, and commercial success.

The successful candidate will serve as a subject matter expert, collaborating closely with R&D, marketing, sales teams, and customers to deliver high-performance, sustainable coatings solutions for paper‑based packaging that meets regulatory and market requirements. The position reports through the Group Leader – Americas Technical Service, located in Kingsport, TN, USA and is part of a global team. It will be located onsite at Kingsport, TN headquarters.

• Serve as the technical specialist for extrusion coating applications, supporting customers with technical guidance and problem‑solving during trial execution and production scale‑up.
• Work with customers and internal capabilities to design, coordinate, and execute customer trials and scale‑up activities for new materials and formulations from conception through completion.
• Engage with downstream value chain partners including coaters and converters to understand application requirements and drive successful product implementation.
• Apply deep understanding of web coating formulation and manufacturing processes to assist customers in optimizing their coated products.
• Troubleshoot coating performance issues and recommend solutions to improve product quality and process efficiency.
• Partner with global operations planner / product management to coordinate materials logistics for trials and ensure timely availability of required samples and raw materials.
• Partner with marketing and business development teams to deliver new business growth.
• Thought‑partner with internal applications development on new formulation and product development to serve customer unmet needs.
• Collaborate with internal testing capabilities to validate performance of products and benchmark materials in customer applications.
• Develop technical literature and resources to support customer implementation and product understanding.
• Serve as a technical expert on extrusion coating formulations and processes for customer inquiries.
• Establish and maintain strong relationships with customers to understand their needs and ensure successful product implementation.
• Support quality, health, and safety initiatives as they relate to formulation, material safety, and technical data sheets.
• Attend trade shows and technical conferences to maintain knowledge of market trends and customer needs.
• Travel to customers to discover needs, execute trials, provide production support, and ensure successful implementation.
• Collaborate with cross‑functional teams including R&D, marketing, sales, manufacturing, product management and operations to support customer success.

Experience and

Education:

• Bachelor’s degree in polymer science, paper science, coatings, packaging, materials science, physics, or a plastics‑related field (or equivalent).
• 10+ years of relevant technical experience in extrusion, web coating, and coated product testing.
• Track record of successfully supporting customers through technical trials and production implementation.
• Or a Master’s or PhD in polymer science, paper science, coatings, packaging, materials science, physics, or a plastics‑related field with 7+ years of experience in extrusion coating for web‑based applications or related technical customer support roles.

Other

Qualifications:

• Excellent communication skills and ability to work effectively with customers and cross‑functional teams.
• Willingness and ability to travel approximately 50%.
• Experience designing and executing customer trials and troubleshooting coating processes.
• Experience managing project logistics and coordinating with operations teams.
• Experience engaging with…