Technical Service Representative - Extrusion Coating

Technical Service Representative – Extrusion Coating

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation‑driven growth model takes advantage of world‑class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables.

As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA.

• Serve as the technical specialist for extrusion coating applications, supporting customers with technical guidance and problem‑solving during trial execution and production scale‑up
• Work with customers and internal capabilities to design, coordinate, and execute customer trials and scale‑up activities for new materials and formulations from conception through completion
• Engage with downstream value‑chain partners including coaters and converters to understand application requirements and drive successful product implementation
• Apply deep understanding of web coating formulation and manufacturing processes to assist customers in optimizing their coated products
• Troubleshoot coating performance issues and recommend solutions to improve product quality and process efficiency
• Partner with global operations planner / product management to coordinate materials logistics for trials and ensure timely availability of required samples and raw materials
• Partner with marketing and business development teams to deliver new business growth
• Thought‑partner with internal applications development on new formulation and product development to serve customer unmet needs
• Collaborate with internal testing capabilities to validate performance of products and benchmark materials in customer applications
• Develop technical literature and resources to support customer implementation and product understanding
• Serve as a technical expert on extrusion coating formulations and processes for customer inquiries
• Establish and maintain strong relationships with customers to understand their needs and ensure successful product implementation
• Support quality, health, and safety initiatives as they relate to formulation, material safety, and technical data sheets
• Attend trade shows and technical conferences to maintain knowledge of market trends and customer needs
• Travel to customers to discover needs, execute trials, provide production support, and ensure successful implementation
• Collaborate with cross‑functional teams including R&D, marketing, sales, manufacturing, product management and operations to support customer successes

This position sits within Eastman’s technology organization and provides support for our Coatings business organization. The position reports through the Group Leader – Americas Technical Service, located in Kingsport, TN, USA and is part of a global team. This position will be located onsite at our Kingsport, TN headquarters.

• Experience and
  
  Education:
  
  A bachelor’s degree in polymer science, paper science, coatings, packaging, materials science, physics, or a plastics‑related field
• 10+ years of relevant technical experience in extrusion, web coating, and coated product testing
• A track record of successfully supporting customers through technical trials and production implementation
• OR
• A master’s or PhD degree in polymer science, paper science, coatings, packaging, materials science, physics, or a plastics‑related field
• 7+ years of experience in extrusion coating for web‑based applications or related technical customer support roles
• Other
  
  Qualifications:
  
  Must have excellent communication skills and the ability to work effectively with customers and cross‑functional teams
• Wi…