Technical Service Representative - Extrusion Coating

Technical Service Representative
- Extrusion Coating

Job Requisition

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables.

As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information,

We are seeking a highly experienced Senior Extrusion Coatings Specialist with over 10 years of experience in the development and launch of extrusion coating product solutions with a focus on extrusion application processes, customer trial & production support, and market activation. This role demands deep technical knowledge of polymer science, extrusion processes, web coatings technologies, combined with strategic leadership to drive innovation, customer adoption, and commercial success.

The successful candidate will serve as a subject matter expert, collaborating closely with R&D, marketing, sales teams, and customers to deliver high-performance, sustainable coatings solutions for paper-based packaging that meets regulatory and market requirements. This position reports within Eastman's technology organization and provides support for our Coatings business organization. The position reports through the Group Leader
- Americas Technical Service and is part of a global team.

• Serve as the technical specialist for extrusion coating applications, supporting customers with technical guidance and problem-solving during trial execution and production scale-up
• Work with customers and internal capabilities to design, coordinate, and execute customer trials and scale-up activities for new materials and formulations from conception through completion
• Engage with downstream value chain partners including coaters and converters to understand application requirements and drive successful product implementation
• Apply deep understanding of web coating formulation and manufacturing processes to assist customers in optimizing their coated products
• Troubleshoot coating performance issues and recommend solutions to improve product quality and process efficiency
• Partner with global operations planner / product management to coordinate materials logistics for trials and ensure timely availability of required samples and raw materials
• Partner with marketing and business development teams to deliver new business growth
• Thought-partner with internal applications development on new formulation and product development to serve customer unmet needs
• Collaborate with internal testing capabilities to validate performance of products and benchmark materials in customer applications
• Develop technical literature and resources to support customer implementation and product understanding
• Serve as a technical expert on extrusion coating formulations and processes for customer inquiries
• Establish and maintain strong relationships with customers to understand their needs and ensure successful product implementation
• Support quality, health, and safety initiatives as they relate to formulation, material safety, and technical data sheets
• At…