Digital Project Manager II

What's the role?

The Digital Project Manager II, with limited supervision, will work with small to mid-sized Carl Zeiss Meditec Data Management accounts. Responsible for partnering with field/remote resource to manage a base of customers and successfully deploy data management software. Additional responsibilities include providing first-tier support to end-customers and field/remote resources. Responsible for creating an ongoing relationship with Field Sales Rep, Field Engineers, Implementation Specialists and vendor partners to deliver the complete line of Carl Zeiss Meditec Data Management products.

Partners with field resources for account planning, and forecasting.

• Primarily responsible for product deployment with the end-user for a set timeline, setting the schedule and details of the job scope.
• Facilitates remote/on-site installation/add-on requests with Field/Remote Implementation Specialists.
• Respond to questions and inquiries from external customers to CZM networking, break-fix calls, as well as installation/configuration related calls and escalated calls.
• Works with Customer Support to facilitate and schedule FIS/On-site service requests
• Secondarily respond to questions and inquiries from Field Service Engineers, Affiliates, Distributors, Sales Managers, Customer Care personnel, and any other internal customers.
• Directly provide remote training sessions to the end user (Web Ex) as needed.

• Minimum of five (5) years' related experience in project management.
• BS Computer Science or Informatics, or A+, Net+, Server + certifications preferred.
• Knowledge of EMR/EHR business models a definite plus.
• Working knowledge in a clinical setting is extremely helpful.
• Should have a high degree of technical proficiency, and excellent problem-solving skills.
• Superior understanding of Networking Topologies, Windows/Mac operating systems and Medical instrument net workability required.
• Experience and familiarity of CZMI products and line of business a plus.
• Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports.
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
• Travel required, approximately 25% of the time, which may involve overnight stays.

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Zeiss provides Equal Employment Opportunity without unlawful regard to an applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).