Restoration Crew Lead

SERVPRO of Kingsport/Bristol is hiring a Restoration Crew Lead!

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement

• Competitive compensation
• Superior benefits
• Paid training
• Career progression
• Personal and professional development and more!

As the front-line representative of the SERVPRO® brand, the Restoration Crew Lead demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

• Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control
• Manage the customer and client experience and overall project satisfaction. Communicate clear expectations to restoration technicians and supervise their activities
• Thoroughly document restoration projects to support the services provided
• Manage labor, equipment, and supply usage on assigned projects
• Communicate progress, problems, and important updates with internal team members
• Verify all safety protocols are established and followed for workplace safety
• Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned
• Coach and train restoration technicians

• High school diploma/GED
• Valid driver’s license
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.