Retail Jewelry Sales

ob Description

Position Title:

Sales Associate (Seasonal, Part time and Full time positions available) Revision Date:
August 31, 2026 Position

Reports To:

General Manager Summary of Duties

Our Sales Associates are responsible for engaging customers in conversation to understand their needs and objections; presenting merchandise and detailed information on features and benefits; offering financing options; and meeting individual and team sales goals. We value integrity and teamwork.

Responsibilities and Duties (but not limited to):

• Guide customers through selection and purchase process.
• Provide exceptional customer sales service before, during and after the sale.
• Educate customers about diamonds and jewelry.
• Ensure proper presentation, organization, storing and replenishment of stock.
• Support other Retail Sales Associates.
• Enthusiastic, positive attitude and outgoing personality.
• Professional appearance and presentation.
• Proficiency with Microsoft Excel and Word.
• Exhibit professional sales associate characteristics, attitude, and behaviors at all times.
• Maintain the brand image of Diamond Exchange Jewelers, while providing outstanding customer service.
• Assist with store merchandising, visual presentation, and be responsible for the cleanliness and professional appearance of your station.
• Be able to provide exceptional customer service throughout the client’s shopping experience.
• Be able to respond to all customer inquiries through continuous education of merchandise offered by Diamond Exchange Jewelers.
• At all times, ensure compliance with company loss prevention guidelines.
• Estimate repairs and inspect/clean customers’ jewelry.
• Perform watch battery replacements and band adjustments.
• Follow receiving and processing procedures.
• Maintain overstock/understock conditions to retain ordering system integrity.
• Ability to pass drug test.
• Maintain confidentiality.
• Ability to organize/prioritize tasks/projects.
• Knowledge of Diamond Exchange Jewelers policies, procedures and Ensure adherence to company retail operating and security procedures.
• Provides customer service assistance with repairs, layaways and payment plans.
• Cleans shelves, counters, tables, vacuum, glass and other housekeeping as required.
• Maintains excellent job knowledge of the processes, products, systems, compliance and company information, as well as, continual professional development.
• Retail Sales Associates will report to the Store Manager.
• Open schedule availability.
• Store Hours 10:00 AM – 6:00 PM Monday – Saturday (Extended Seasonal hours and Seasonal Sunday hours).

Our Sales Associates are responsible for engaging customers in conversation to understand their needs and objections; presenting merchandise and detailed information on features and benefits; offering financing options; and meeting individual and team sales goals. We value integrity and teamwork.

Responsibilities and Duties (but not limited to):

• Guide customers through selection and purchase process.

• Provide exceptional customer sales service before, during and after the sale.

• Educate customers about diamonds and jewelry.

• Ensure proper presentation, organization, storing and replenishment of stock.

• Support other Retail Sales Associates.

• Enthusiastic, positive attitude and outgoing personality.

• Professional appearance and presentation.

• Proficiency with Microsoft Excel and Word.

• Exhibit professional sales associate characteristics, attitude, and behaviors at all times.

• Maintain the brand image of Diamond Exchange Jewelers, while providing outstanding customer service.

• Assist with store merchandising, visual presentation,…