Finance & Customer Service Clerk, Rideaucrest Home

Job Title

Finance & Customer Service Clerk, Rideaucrest Home

• Job Title:
  
  Finance & Customer Service Clerk, Rideaucrest Home
• Job Number: J
• Job Code: 09B305
• Job Category:
  Accounting/Finance/Cashiering
• Bargaining Unit: CUPE
• Job Type: Full Time
• Employment Type:
  
  Replacement
• Number Of Positions: 1
• Hours Of Work: 35 hrs/wk
• Salary: $28.17 - $34.59/Hour
• Date Posted:
  August 10, 2026
• Closing Date:
  August 24, 2026

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Reporting to the Supervisor of Finance & Administration, the Finance & Customer Service Clerk is responsible to provide first point-of-contact to the public in collecting and processing a variety of resident and vendor payments including resident accommodation fees, trust account transactions, and external vendors payments, on behalf of residents and the corporation, using various financial systems. The position provides superior customer service by responding to inquiries and investigating discrepancies.

Responsibilities also include the processing and data entry of payments, balancing cash and preparing deposits, reconciling revenue, and updating spreadsheets for upload into the corporate financial management system.

The Finance & Customer Service Clerk will also liaise with both internal and external customers to provide customer focused service to ensure positive representation of the values of the City of Kingston.

Rideaucrest Home provides high-quality, compassionate long-term care for Kingston residents. Our team works together to create a safe, supportive environment where residents feel valued and cared for every day.

We manage billing, payroll, and the administrative tasks that keep Rideaucrest Home running smoothly. Our team ensures accuracy, compliance, and excellent service for residents and families.

• Liaise with internal and external customers for accounting related purposes and documents including deposit summaries and invoice payments
• Process a variety of customer payments received in person, by mail, or over the phone.
• Process accounts payable, accounts receivable, cheque requisitions and record cash receipts
• Prepare and reconcile weekly bank deposits
• Manage and reconcile resident trust accounts
• Review and process entries in electronic resident database
• Prepare and process admission and annual resident rate reductions through the Ministry of health database
• Manage mid-month electronic bank transfer and reconcile non-sufficient fund transfers
• Provide quality customer service while responding to public and internal inquiries, concerns, and investigating discrepancies
• Maintain data and conduct regular reviews/audits of work to ensure accuracy and integrity
• Perform month end and year end working papers, reconciliation, and adjustments
• Perform administrative functions, manage records and office systems including filing, storage, and purging
• Other duties as assigned

Minimum 1-year diploma in office administration or equivalent

• One (1) years’ experience handling cash and completing high volume of financial transactions and financial/accounting experience in a computerized environment
• One (1) year recent and relevant experience in providing customer service

• Working knowledge of Financial Management System and Point Click Care  software will be considered an asset.
• Strong organizational and customer service/administrative skills
• Ability to perform in a fast paced and demanding work environment
• Demonstrated ability to interact with seniors in a caring and respectful manner
• Ability to maintain confidentiality
• Typing at 40 wpm (tested)
• Proficient with Microsoft Office Outlook, Excel, and Word at basic level (tested)
• Strong attention to detail with good mathematical skills and a high degree of accuracy
• Proven interpersonal skills and a team player
• A confident self-starter who can take initiative and meet deadlines
• Must obtain and maintain a satisfactory criminal record check, including vulnerable sector.
• Proof of immunity to communicable diseases
• Proof of recent screening for Tuberculosis (TB)
• Must demonstrate corporate values of Belonging,…