Information Services Technician Thurs

Job Summary

Applying knowledge of basic library techniques, the Information Services Technician plans their own work and priorities to support the efficient and high-quality delivery of library services. In accordance with established policies and procedures, the incumbent performs a diverse range of duties associated with the operation of Information Services. Responsibilities include completing tasks related to the fulfillment of library resources including supporting Course Reserves and Inter-library Loan, providing technology and equipment support, providing service point support, participating in regular collection maintenance projects and initiatives, supporting and directing the work of Library Technicians 2, casual, and student assistants, as required, performing clerical and administrative tasks, and completing other Information Services operational support as required.

The incumbent is expected to be an active participant in a teams-based approach to continuous service improvement, creative problem-solving, and innovation. Duties are usually performed at Joseph S. Stauffer Library and Douglas Library, but duties may extend to other library locations and service points as required.

• Supports the library’s Ask Us services:
  • Assists patrons, answers questions in all formats (e.g., in-person and online) regarding location or general use of the library and all its resources in all formats, answers basic and facilitative inquiries and referral for when an answer cannot be readily found.
  • Assists patrons with searching, downloading and printing, refers unusual or complex problems to appropriate staff member or specialized department.
• Responsible for opening, closing, and the regular operation of service points, including adherence to security protocols.
• Performs desk operations including, but not limited to, exercising judgement in issuing library cards, loan, return, and renew resources in all formats, answering facilitative and basic user questions for which an immediate, definitive answer can be found, refers complex and research-based queries to the appropriate library staff or specialized department, as required.
• Provides users guidance and basic troubleshooting assistance in the use of library software (e.g., printing driver), technology, and equipment.
• Maintains familiarity with the basic functions offered at public workstations
• Recommends and implements changes in policies and procedures and updates procedure manuals, as required.

• Charges, discharges, and renews circulating materials in all formats.
• Create/updates records as required, and according to established authorization.
• Processing fines and fees, referring complex scenarios to senior staff or supervisor, as appropriate.
• Processes document delivery requests received from patrons.
• Performs stacks maintenance and collection care including retrieving, shelf-reading, searching for missing library materials, sorting and shelving library materials, shifting, and inventory projects. Generates basic reports (e.g., using Alma widgets) for statistics retrieval and assessment, as required.
• Participates in storage retrieval and retrieval requests from other campus libraries.
• Participates in the assessment and referral of items for conservation/repair treatment.
• As required, retrieves materials required for Interlibrary Loans or the Course Reserves collection.

• Processes incoming and outgoing ILL materials, including receiving, discharging, and resolving routine issues, refers complex cases to senior staff or specialized departments as needed.
• Reviews and fulfills ILL requests by retrieving materials, verifying bibliographic details, and ensuring digitization accuracy and quality when required.
• Prepares and routes items for delivery in accordance with established procedures.
• Prepares and distributes incoming loaned items and manages their timely return to lending institutions.
• Communicates with partner libraries to confirm availability, resolve request issues, and coordinate loan logistics, when required.
• Ensures the…