PIA Client Service Associate

Job Overview

PIA Client Service Associate – Kingston, Ontario, Canada. Full‑time, 37.5 hours per week.

Pay range: $43,300 – $56,700 CAD per year, plus commission‑based earnings.

• Provide dedicated, specialized administrative support to an Investment Advisor or team of Advisors on diverse assignments.
• Correspond with clients and other branch staff.
• Prepare documentation and provide updates to IAs in preparation for client meetings.
• Create reports for analysis of client accounts; communicate with customers to provide mentorship on products and services, and identify referral opportunities.
• Accept/create leads and ensure correct referral coding administration.
• Submit marketing pieces for approval, compile client information packages, maintain marketing materials.
• Become familiar with and adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materials.
• Provide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of full‑service brokerage.
• Deliver the "gold standard" client experience at every interaction with team members, colleagues and clients; prioritize and handle own work and consistently exercise discretion.
• Adhere to all policies and procedures and maintain a culture and operation of risk management.
• Use insights to continually improve individual and team performance for clients.
• Participate fully as a team member, continually improving knowledge and keeping others informed and up to date about status and progress, issues or other related activities.

• Undergraduate degree or community college diploma preferred.
• Licensed as an Investment Representative (IR) with the Canadian Investment Regulatory Organization (CIRO).
• 1–2 years of relevant experience, ideally in banking, administrative roles, or related fields.
• Strong communication skills with the ability to build relationships and work collaboratively, confidentially, and independently.
• Knowledge of wealth management and/or operations is an asset.
• Knowledge of investment products is an asset.