Senior Customer Experience Associate - Napanee Branch Napanee

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others.

The focus is to provide exceptional service throughout the customer's journey by:

• Act as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
• Nurturing rich, long-standing relationships
• Be a technology expert and share knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

• Strong customer service skills
• Willing to assist in a professional, friendly and efficient manner
• Availability to work a flexible schedule
• Experience with conducting simple sales, proactive marketing calls and providing financial advice
• Strong technical skills, able to promote and demonstrate use of digital/self-service banking options
• Previous banking experience is a strong asset

• Opportunity to join a forward-thinking organization where you are surrounded by a cooperative team of innovative thinkers
• Rewarding career path with diverse opportunities for professional development
• Organization committed to making a difference in our communities – for you and our customers, with recognition and reward for high-performance

A competitive compensation and benefits package.

Location(s):
Canada:
Ontario:
Napanee

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.