Join Our "At Your Service (AYS)" / PBX Operator Team
Are you organized, detail-oriented, and passionate about providing exceptional service over the phone? The Kingston Marriott Hotel is looking for an At Your Service (AYS) / PBX Operator to be the central point of communication for our guests and hotel operations. If you enjoy helping people, solving problems quickly, and being a key part of hotel operations, we’d love to have you join our team!
Who We Are
Easton’s Group of Hotels is one of Canada’s most respected hospitality companies, known for award-winning developments and strong community values. With a diverse portfolio across Ontario, our success is built on service, quality, and creating opportunities for growth.
Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.
The Marriott Connection
As part of the Marriott brand, we’re proud to deliver world-class hospitality rooted in innovation, consistency, and care. Marriott’s global network opens doors for our associates, offering unmatched training, career growth, and the chance to be part of something bigger.
Why Join Us
Competitive pay
Employee perks including a Registered Retirement Savings Plan (RRSP), health and dental benefits, and wellness days
Endless discounts with brands such as Apple, Shell, Ninja, Shark, Dyson, PC Optimum, home and car insurance, and many more
Growth opportunities within Marriott’s international brand network
A supportive, inclusive workplace culture
Job Overview
As an At Your Service (AYS) / PBX Operator, you’ll provide a central communication point for the hotel by answering all incoming phone calls in a friendly and professional manner. You will support both guest needs and internal operations, ensuring smooth communication across all hotel departments.
Duties and Responsibilities
Answer calls promptly and professionally, using established scripts and standards. Route calls accurately to the appropriate department or individual.
Provide guests with local directions and accurate information about hotel services and amenities.
Act as the central communications point during emergencies; follow all safety and security procedures, including contacting local emergency services if needed.
Maintain accurate records of all registered guests and provide wake-up call services.
Accurately record messages and promptly notify guests or hotel employees.
Respond to in-house guest concerns or complaints professionally and follow approved service recovery procedures.
Notify management of malfunctioning telephone equipment or other communication systems.
Operate the in-house paging system and act as a communication link between Security, Maintenance, and other departments.
Stay informed of group activity, VIP arrivals, and special events to support hotel operations.
Record incoming packages, mail, or faxes and notify guests or departments in a timely manner.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other duties as assigned, adhering to all Company and Marriott Brand Standards.
Qualifications and Requirements
High School diploma or equivalent; some customer service experience required.
Minimum of six months experience as a phone or switchboard operator preferred.
Fluency in English required; additional languages are an asset.
Strong communication, listening, and organizational skills.
Basic computer skills and keyboarding required.
Ability to multitask and work in a fast-paced environment.
Availability to work nights, weekends, and holidays.
Physical Requirements
Ability to sit for extended periods while operating the phone and computer.
Ability to speak, listen, and type simultaneously.
Moving about the hotel as required.
Frequent communication with guests, callers, and staff.
Other
Reading and writing abilities are frequently utilized to complete logs, messages, and departmental records.
May be required to work nights, weekends, and holidays.
Accessibility Commitment (AODA)
At Easton’s Group of Hotels and the Kingston Marriott, we are committed to creating an accessible and inclusive environment for all guests and employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we provide accommodations during the recruitment process and ongoing support in the workplace. We strive to remove barriers and ensure equal opportunities so that everyone can fully participate in our workplace and services.
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