Guest Service Agent

Are you friendly, professional, and passionate about creating exceptional guest experiences? The Kingston Marriott Hotel is looking for a Guest Services Agent to be the welcoming face of our hotel and provide outstanding service throughout every guest interaction. If you enjoy meeting people, solving problems, and working in a fast-paced hospitality environment, we would love to have you join our team.

Easton’s Group of Hotels is one of Canada’s most respected hospitality companies, known for its award-winning developments, exceptional guest experiences, and commitment to its associates. With a diverse portfolio of hotels across Ontario, we are dedicated to delivering excellence while fostering professional growth and development opportunities for our team members.

Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

As part of the globally recognized Marriott brand, we are proud to provide associates with opportunities to grow within one of the world’s leading hospitality companies. Marriott’s commitment to service excellence, innovation, and career development creates an environment where associates can build meaningful and rewarding careers.

• Competitive compensation
• Registered Retirement Savings Plan (RRSP)
• Employee Food Discounts
• Wellness Days
• Associate Recognition Programs
• Career Development and Advancement Opportunities
• Staff Appreciation Events
• Exclusive Employee Discounts with brands such as Apple, Shell, Ninja, Shark, Dyson, PC Optimum, home and car insurance, and many more

As a Guest Services Agent, you will be responsible for providing a warm and professional welcome to guests throughout their stay. You will handle check-ins and check-outs, process payments, respond to guest requests, promote hotel services, and coordinate with other departments to ensure a smooth and memorable guest experience.

• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, and provide information about hotel services, facilities, and room locations.
• Prepare for group arrivals and departures, VIP arrivals, and special events.
• Remain informed about hotel events, functions, and activities taking place during each shift.
• Answer incoming telephone calls promptly and courteously.
• Promote and up-sell room types and hotel services where appropriate to maximize guest satisfaction and hotel revenue.
• Accurately process cash, credit card, and other guest transactions according to established procedures.
• Post guest charges, complete cashier reports, prepare deposits, and count and secure assigned cash banks.
• Issue, control, and release guest safe-deposit boxes in accordance with hotel procedures.
• Monitor and communicate outstanding guest requests, concerns, or issues requiring follow-up.
• Respond promptly and professionally to guest requests and complaints.
• Promote hotel services, facilities, outlets, and amenities.
• Provide guests with information regarding local attractions, restaurants, transportation, and directions.
• Use appropriate service recovery procedures to resolve guest concerns and ensure total guest satisfaction.
• Assist with individual and group reservations, including booking, cancellations, revisions, and information updates when required.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May assist with guest room tours, concierge services, special guest…