General Manager, Student Transportation

Voyago is launching an exciting new Student Transportation division in Kingston — and we're looking for a strategic, people-focused General Manager to lead it.

At Voyago, we're Driven to Care and Safety First Focused! That means delivering safe, reliable, uninterrupted transportation that families count on — and empowering our leaders with the tools, expertise, and support they need to succeed.

As the General Manager, you step above day‑to‑day troubleshooting to focus on long‑term success, operational excellence, and exceptional service delivery. Reporting directly to the VP of Student Transportation, you provide clear direction, strengthen partnerships, drive performance, and lead a team of supervisors and frontline staff who manage daily operations. With dedicated teams in dispatch, routing, safety, training, and customer support, you're supported by experts — allowing you to lead strategically while ensuring service runs smoothly across every route, every day.

This position is a primary point of contact for major accounts and consortium partners, requiring professional diplomacy, confidence, and strong relationship management.

• You lead the strategy — your team executes the operation.
• You're surrounded by experts: of Operation Managers and a senior team of experienced staff.
• Your work has purpose: you support students, families, and school communities across Kingston.
• Career growth is built in: we invest heavily in leadership development and succession planning.
• You build something new: play a key role in launching a new operation with full corporate support.
• You drive service without interruption: a mission that defines our commitment to customers.

• Provide overall strategic leadership for the Kingston division, ensuring service continuity, operational stability, and long‑term growth.
• Set annual performance goals, service standards, and divisional priorities aligned with corporate strategy.
• Lead the development of operational plans, contingency strategies, and start‑up scaling frameworks to support sustainable expansion.
• Oversee execution through your leadership team (supervisors, dispatch, training, and safety), ensuring alignment and accountability.
• Serve as the senior decision‑maker for escalations, risk mitigation, and major operational issues.

• Build and develop a high‑performing leadership team capable of running day‑to‑day operations independently.
• Foster a culture of safety, accountability, service excellence, and employee engagement.
• Lead succession planning, leadership coaching, and ongoing talent development for supervisors and frontline leaders.
• Lead complex employee relations matters in collaboration with HR, ensuring decisions align with both legal requirements and organizational values.

• Act as the primary senior representative for the division with school boards, consortiums, municipal partners, and community stakeholders.
• Represent Voyago in high‑level discussions involving contract management, service expectations, escalations, and long‑term partnership building.
• Strengthen community presence, promoting Voyago's brand, mission, and commitment to service without interruption.
• Support future business development opportunities, RFP participation, and expansion planning.

• Own the divisional budget, financial planning, forecasting, and performance reporting.
• Ensure financial accountability through cost management, resource planning, and strong operational governance.
• Evaluate financial performance and implement strategies to improve margins, efficiency, and resource allocation.
• Contribute to capital planning, including fleet lifecycle, facility expansion, and major procurement decisions.

• Lead the launch and scale‑up of the Kingston operation, ensuring all functions (operations, safety, training, fleet) integrate seamlessly into Voyago's framework.
• Monitor readiness milestones, staffing levels, fleet availability, facility…