Counter Salesperson
Job Description & How to Apply Below
Company Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time
Job Description
As a Counter Salesperson, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.
Additional duties will include:
Assist customers who purchase material at the Profit Centre counters
Research product for customers and provide recommendations on our assortment of product
Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
Enter, pick, and pack sales orders generated at the counter
Maintain and clean the counter area including any merchandising displays
Inform the buyer when stocks levels are low
Assist with picking orders, when necessary, in the warehouse
Help with Shipping and Receiving, when required
Follow up on backorders with vendors and provide customers accurate delivery dates
Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
Navigate and find a solution for customer concerns and complaints
Perform other tasks as requested by the Profit Centre Manager
Qualifications
Grade 12 diploma or equivalent;
College and/or University degree an asset
A minimum of 2 years of experience with customer service or counter sales
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to learn and operate the applicable software system used to process orders
Experience working in a fast-paced environment
Intermediate math skills with a strong attention to detail
Ability to learn how to operate material handling equipment
Possess a strong work ethic and a high standard of integrity
Ability to work well independently and in a team setting
Preferred
Skills:
Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
Experience using Trend, Eclipse, Word, Excel, and Outlook
Additional Information
Salary Range: $50,000 - $55,000
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.
We welcome applications from all minority group members, women, Aboriginal persons, persons with…
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