Sales - Customer Service Rep - CN

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

As part of the GMS family of companies since 2019, DL/Rigney Building Supplies is the destination for both homeowners and contractors. We have everything from building material for a dream home to landscape products for a backyard paradise. Visit us and talk to our knowledgeable and helpful staff at our convenient location. Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast‑paced, hands‑on environment. Training in product knowledge of building materials for the drywall industry will be provided.

• Ensure over the phone, face‑to‑face and or written communications with customers representing the company’s culture, values, and practices.
• Greet customers warmly and determine problems, orders, or other reasons for calling.
• Ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.
• Take orders at the sales counter and or over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Ensure the showroom is clean and properly stocked.

• High school diploma or GED equivalent.
• Ability to self‑manage, show initiative and be comfortable meeting the public.
• Be a team player, demonstrate attention to detail and have good organizational skills.
• Communicate professionally, both verbally and in writing to coworkers and customers.
• Occasionally move about inside the office to access files, office machinery, etc.
• Operate basic office machinery.
• Communicate with team and management and exchange accurate information in these situations.
• Work constantly in an office environment.
• Multitask effectively.
• Receive and analyze financial information.
• Quickly communicate solutions if problems occur.
• Demonstrate a high degree of sound judgment.
• Health benefits — including drug coverage, practitioner, dental, vision, disability, and life insurance.
• Retirement savings (pension or other) are provided.
• Perks — company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more.