Enterprise Account Manager

About Swish

Swish is a proudly Canadian, family‑owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high‑quality cleaning supplies and equipment, offering professional‑grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include:
Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

The Enterprise Account Manager is responsible for maintaining, growing, and expanding relationships with strategically important, large and complex customers. Reporting to the Director of Enterprise Accounts, this role manages senior‑level customer relationships, identifies opportunities across multiple business units and locations, and leads the development of strategic account plans. The role requires a strong growth mindset, with a focus on account retention, expansion, and new business opportunities within assigned enterprise accounts.

• Establish productive, professional relationships with senior decision‑makers, executive sponsors, procurement leaders, operational contacts, and other key stakeholders within assigned enterprise accounts.
• Develop a strong understanding of each customer’s business, organizational structure, operational priorities, challenges, and long‑term objectives.
• Identify opportunities to expand revenue, service offerings, geographic coverage, account penetration, and share of wallet across customer business units and locations.
• Maintain a strong growth and business‑development focus within both existing and prospective enterprise accounts.
• Lead the strategic account planning process, including the development of customer priorities, financial targets, growth opportunities, risks, and key milestones over one‑ and three‑year periods.
• Coordinate the involvement of Business Development Managers, Customer Development Managers, Operations, Customer Service, management, and other internal resources to meet account objectives and customer expectations.
• Act as the primary point of contact for assigned accounts and ensure internal teams are aligned on customer requirements, commitments, and priorities.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution‑development efforts that address immediate customer requirements and support long‑term strategic objectives.
• Develop and deliver customer presentations, business reviews, proposals, and recommendations to senior stakeholders.
• Lead discussions and support the negotiation and execution of customer agreements.
• Meet assigned targets for profitable sales, gross margin, customer retention, account growth, and other strategic objectives.
• Maintain an accurate pipeline and provide regular account forecasts, activity updates, and performance reporting.
• Identify and address account risks, service concerns, and potential barriers to growth.
• Ensure customer commitments are communicated, monitored, and delivered in collaboration with internal teams.
• Achieve assigned sales quota within designated enterprise accounts.

• Post‑secondary education in Sales, Marketing, Business, or a related field is considered an asset.
• A recognized sales designation or professional certification through an accredited association is considered an asset.
• 3 to 5 years of relevant sales or account‑management experience, with a proven track record of achieving sales and growth targets.
• Experience managing large, complex, or strategically important customer accounts.
• Relevant industry experience is preferred.
• Demonstrated ability to build relationships and influence stakeholders at senior and executive levels.
• Strong business‑development, negotiation, and commercial‑management capabilities.
• Ability to develop strategic account plans, establish performance targets, and execute growth initiatives.
• Strong leadership and cross‑functional coordination skills.
• Excellent…