Community Specialist, Channel Retail

Apple is hiring a Community Specialist, Channel Retail (Fixed-Term) in Kingston, Ontario. This is a fixed-term role with a duration of approximately 12 months.

As a Community Specialist, you will demonstrate your passion for Apple, sales, and growing relationships with multiple partner resellers. You will create excitement and build knowledge around Apple through training and demonstrations, by traveling to different stores within your community to deliver outstanding customer experiences. You will be a brand ambassador responsible for influencing every aspect of the Apple experience including merchandising and brand standards.

You will work 40 hours per week with occasional overtime, typically Wednesday through Sunday, with flexibility based on business needs. Reliable personal transportation is required.

• Represent Apple within multiple partner stores and help customers develop relationships with the brand
• Sell directly to customers, work closely with partners, and create new owners of Apple products
• Provide an amazing customer experience by showcasing products, accessories, and services
• Proactively seek opportunities to expand awareness for new and existing customers
• Stay up to date on initiatives impacting the customer journey
• Ensure all Apple fixtures, product exposures, and merchandising elements are maintained according to Apple's standards
• Align with leader on weekly partner visits
• Provide daily care and inspection of multiple points of sale and elevate issues for timely resolution
• Educate partners and customers through in-store trainings, demos, and sharing the latest sales promotions
• Distill key themes and insights from store visits and share feedback with Apple teams

• Typically requires a minimum of 1-2 years of related experience
• Passion for helping customers and partners understand how Apple technology can enrich lives
• Curiosity for continuous learning and eagerness to share knowledge
• Outstanding customer focus
• Excellent communication skills
• Ability to educate, inspire, and influence others
• Solid relationship building skills with ability to become a trusted business partner at multiple points of sale

• High level of integrity, trust, and accountability
• Strong self-motivation and ability to work independently in a fast-paced environment
• Effective time management including ability to multi-task, organize, and prioritize
• Ambition for driving sales results and recommending Apple solutions
• Background in direct sales or solution-based selling is a plus

Minimum 1-2 years of related experience; passion for Apple technology; excellent communication and relationship-building skills; ability to educate, inspire, and influence partners and customers; reliable personal transportation required.