Billingual Dealer Success Specialist, Measure

Billingual Dealer Success Specialist, Measure

At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do. We believe in building an environment where everyone can thrive. That is why we offer:

• A culture of integrity, collaboration, and respect.
• Comprehensive benefits for you and your family.
• Opportunities for growth, mentorship, and skill development.

A little about the position:
This role will travel primarily throughout Ontario & Quebec

Job Summary

The Bilingual Specialist for Measure will support customers with training, and drive adoption for Measure. Measure is our proprietary measuring solution to simplify the measuring process for safety covers and inground liners. This role will provide field technical support to all customers. In addition, will be an integral part of a regional support for the assigned Sales Region.

Please note pool industry experience is highly preferred

Some of

What You Will Do:

• Be the primary source and point-of-contact for in-field dealer product training and troubleshooting.
• Participate and direct in-field, on-site pool measuring dealer training and support.
• Assist with technical training and onboarding of new Latham sales personnel.
• Facilitate in-field measuring with potential targets drive conversion
• Participate in Boot Camps, trade shows and other industry events as needed.
• Serve as a comprehensive product expert on Measure, independently seeks, reports, and makes recommendations on competitive information and activity.
• Ensure the timely and complete entry of all CRM activities for new dealers to assist with the Measure portion of on-boarding
• Assist Latham Pool’s Sales personnel in achieving their sales objectives and identifying opportunities.
• Provide timely and relevant feedback and recommendations to all stakeholders through reports and regular communications.
• Offer expertise and take ownership of consumer complaints, seeing through to resolution.

• Demonstrated technical aptitude and the ability to quickly learn and navigate new systems, software, and technology platforms. Prior experience working with technology-based tools and applications is preferred.
• Post secondary education preferred or a high school diploma may be substituted with commensurate experience and professional training.
• Outstanding teamwork and project management skills.
• Proven ability to solve complex problems.
• Present a professional image to customers and consumers, serving as a subject matter expert and company representative in all situations.
• Thrive in a fast-paced environment where high energy and resiliency are required.
• Ability to multi-task, prioritize workload, set up /maintain files, generate reports as requested and set and reach goals.
• Ability to independently respond to common inquiries or complaints from customers, employees, and regulatory agencies.
• Ability to effectively present information in both oral and written form.
• Ability to maintain accurate records.
• Computer skills; intermediate levels in spreadsheet, data base and word processing software including Microsoft office products (Outlook, Excel.) CRM experience preferred.
• Travel requirements: approximately 80% of the time with flexibility for overnight travel as needed. Travel expectations: 4 days a week traveling via car

Comprehensive Benefits for you and your family include :

• Medical, dental, and vision insurance
• RRSP with 50% company match
• Life/ADD Insurance and Short/Long Term Disability insurance

Position Title:
Bilingual Technical Sales Specialist
- Measure

Status:
Full-time

Travel Requirements: approximately 80% of the time with flexibility for overnight travel as needed. Travel expectations: 4 days a week traveling via car

Salary Range: $62,000-$75,000 depending on experience plus bonus and car allowance.

Starting pay for this role will vary based on multiple factors,…