Travel Agency Manager

• FAM (Familiarization) trips
• Tour-operator educational trips

Turn Your Passion for Travel Into a Career You’ll Love

Symphony Vacation, a boutique travel agency located in the heart of downtown Kingston, Ontario, is looking for an experienced, enthusiastic and motivated Travel Agency Manager to join our team and help lead the next chapter of our growth.

We are looking for someone with a minimum of 2 years of professional experience in the travel industry who understands the business of selling travel, loves working with people and is ready to take on a leadership role.

This is much more than an administrative position.

It's an opportunity to combine travel, sales, leadership, client service, business development and destination knowledge in an exciting boutique-agency environment.

And sometimes, learning about the products we sell means experiencing them firsthand!

As our Travel Agency Manager
, you will play an important role in both the day-to-day operation and future growth of Symphony Vacation.

You’ll help manage the agency, support our travel advisors, serve our clients, build supplier relationships and work closely with ownership to identify opportunities to grow the business.

We want someone who can take initiative, bring forward ideas and help us continue building a travel agency known for exceptional service and memorable travel experiences.

• Oversee the day-to-day operations of our downtown Kingston travel agency
• Coordinate office schedules, workflow and administrative priorities
• Support travel advisors with bookings, client files and operational questions
  
  Maintain organized agency records and supplier information
• Assist with invoicing, commission tracking, reconciliations and other administrative functions
• Help establish and maintain efficient office procedures
• Ensure a high standard of professionalism and customer service
• Help ensure agency procedures comply with applicable TICO and Ontario travel-industry requirements
• Assist ownership with reporting and other operational responsibilities
• Identify ways to improve efficiency, organization and the overall client experience

Administrative and management responsibilities are compensated as part of this position and are not dependent solely on generating travel sales.

A great agency manager doesn't simply manage tasks — they help people succeed.

You will:

• Provide day-to-day leadership and support to our travel advisors
• Help train, mentor and develop team members
• Encourage sales activity and exceptional client service
• Share destination, supplier and product knowledge
• Help establish goals and monitor performance
• Assist team members in resolving challenging client or booking situations
• Foster a positive, collaborative and professional workplace
• Help create an environment where our advisors and our agency can grow

We want our manager to remain connected to what our business is all about:
creating incredible vacations.

Depending on experience and the agreed compensation structure, you will have the opportunity to:

• Build and manage your own portfolio of clients
• Design customized vacations and travel experiences
• Sell cruises, resorts, vacation packages, tours, hotels, flights and group travel
• Develop new client relationships
• Maintain and grow relationships with existing clients
• Generate repeat and referral business
• Assist with group travel opportunities
• Develop relationships with tour operators, cruise lines, hotels, resorts and destination partners
• Identify exciting new destinations and products for our clients

We're looking for someone who wants to contribute ideas and participate in the growth of the business.

You’ll work closely with ownership to help:

• Grow agency sales and profitability
• Develop new business and group opportunities
• Strengthen relationships with preferred suppliers
• Identify emerging travel trends and destinations
• Develop promotions and special offers
• Support marketing and social-media initiatives
• Participate in client evenings, presentations and…