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Tour-operator educational trips
Travel Agency Manager
Symphony Vacation
Downtown Kingston, Ontario
Full-Time | In-Person
Turn Your Passion for Travel Into a Career You’ll Love
Symphony Vacation, a boutique travel agency located in the heart of downtown Kingston, Ontario, is looking for an experienced, enthusiastic and motivated Travel Agency Manager to join our team and help lead the next chapter of our growth.
We are looking for someone with a minimum of 2 years of professional experience in the travel industry who understands the business of selling travel, loves working with people and is ready to take on a leadership role.
This is much more than an administrative position.
It's an opportunity to combine travel, sales, leadership, client service, business development and destination knowledge in an exciting boutique-agency environment.
And sometimes, learning about the products we sell means experiencing them firsthand!
The Role
As our Travel Agency Manager , you will play an important role in both the day-to-day operation and future growth of Symphony Vacation.
You’ll help manage the agency, support our travel advisors, serve our clients, build supplier relationships and work closely with ownership to identify opportunities to grow the business.
We want someone who can take initiative, bring forward ideas and help us continue building a travel agency known for exceptional service and memorable travel experiences.
Key Responsibilities Agency Management & Administration
Oversee the day-to-day operations of our downtown Kingston travel agency
Coordinate office schedules, workflow and administrative priorities
Support travel advisors with bookings, client files and operational questions
Maintain organized agency records and supplier information
Assist with invoicing, commission tracking, reconciliations and other administrative functions
Help establish and maintain efficient office procedures
Ensure a high standard of professionalism and customer service
Help ensure agency procedures comply with applicable TICO and Ontario travel-industry requirements
Assist ownership with reporting and other operational responsibilities
Identify ways to improve efficiency, organization and the overall client experience
Administrative and management responsibilities are compensated as part of this position and are not dependent solely on generating travel sales.
Team Leadership
A great agency manager doesn't simply manage tasks — they help people succeed.
You will:
Provide day-to-day leadership and support to our travel advisors
Help train, mentor and develop team members
Encourage sales activity and exceptional client service
Share destination, supplier and product knowledge
Help establish goals and monitor performance
Assist team members in resolving challenging client or booking situations
Foster a positive, collaborative and professional workplace
Help create an environment where our advisors and our agency can grow
Travel Sales & Client Relationships
We want our manager to remain connected to what our business is all about: creating incredible vacations.
Depending on experience and the agreed compensation structure, you will have the opportunity to:
Build and manage your own portfolio of clients
Design customized vacations and travel experiences
Sell cruises, resorts, vacation packages, tours, hotels, flights and group travel
Develop new client relationships
Maintain and grow relationships with existing clients
Generate repeat and referral business
Assist with group travel opportunities
Develop relationships with tour operators, cruise lines, hotels, resorts and destination partners
Identify exciting new destinations and products for our clients
Help Grow Symphony Vacation
We're looking for someone who wants to contribute ideas and participate in the growth of the business.
You’ll work closely with ownership to help:
Grow agency sales and profitability
Develop new business and group opportunities
Strengthen relationships with preferred suppliers
Identify emerging travel trends and destinations
Develop promotions and special offers
Support marketing and social-media initiatives
Participate in client evenings, presentations…
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