Merchant Services Customer Service

Job in Kingston, Plymouth County, Massachusetts, 02364, USA

Listing for: Ultimate Staffing Services

Full Time position
Listed on 2026-05-29

Job specializations:

IT/Tech
HelpDesk/Support, Technical Support, IT Support

Salary/Wage Range or Industry Benchmark: 28 - 30 USD Hourly USD 28.00 30.00 HOUR

Merchant Services Customer Service (JN - Kingston, Massachusetts

Salary: USD
25 - USD
32 per hour

Schedule: Monday–Friday, 8:00 AM – 4:30 PM (On-site only)

Pay Rate: $28.00–$30.00 (Contract-to-Perm)

As a Customer Support Specialist, you will be a key part of our Merchant Services team, helping new and existing clients manage and optimize their credit card processing systems. You’ll work closely with clients ranging from retail shops to tech companies, providing direct support from setup to troubleshooting.

Key Responsibilities

Set up credit card terminals, payment gateways, and software
Troubleshoot hardware/software issues for merchant clients
Review client statements and explain fees
Perform basic math to audit and reconcile client accounts
Document client interactions and maintain detailed records
Support a variety of industries with diverse technical needs

What We’re Looking For

Comfort with software systems and tech troubleshooting
Excellent communication and customer service skills
Ability to analyze and explain billing statements and fees
Problem-solving mindset; ability to work independently
Experience in banking, IT support, or bookkeeping is a strong plus

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