IT Support Specialist
Job in
Kingston, Plymouth County, Massachusetts, 02364, USA
Listed on 2026-06-02
Listing for:
L. Knife & Son
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cybersecurity, Technical Support
Job Description & How to Apply Below
- Provide Tier 1 and Tier 2 technical support for computers, mobile devices, printers, and applications
- Respond to IT help desk tickets in a timely and professional manner, ensuring prompt resolution
- Diagnose and resolve issues related to hardware, operating systems, network connectivity, and software applications
- Escalate complex technical issues to the IT Systems Administrator or IT Manager as appropriate
- Maintain accurate records of support requests, resolutions, and system changes
- Assist with new user setups, including computer configuration, system access, and software installation
- Manage user accounts, passwords, and permissions in accordance with IT policies
- Support system updates, antivirus deployments, and security patching
- Maintain inventory of IT assets, including laptops, monitors, and mobile devices
- Assist with deployment and maintenance of hardware and software at remote sites
- Support end users in the use of business-critical applications
- Monitor basic network connectivity and assist in troubleshooting outages
- Provide support for telecommunication systems, printers, and wireless devices
- Coordinate with external vendors or service providers to resolve connectivity or performance issues
- Educate employees on technology use, IT policies, and security best practices
- Maintain and update IT documentation, including system setup guides and troubleshoot procedures
- Contribute to user-friendly "how-to" resources and training materials for common IT tasks
- Enforce IT security policies and best practices in coordination with IT leadership
- Support antivirus, malware protection, and endpoint security monitoring
- Participate in regular reviews of system access, password management, and device compliance
- Maintain confidentiality of company data and adhere to all IT security procedures
- Other duties as assigned
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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