Senior Business Analyst- BANKING

Senior Business Analyst
- Banking Experience Required

Kingston, Jamaica

The Business Analyst will play a pivotal role in bridging the gap between business stakeholders and technical teams. The individual will be responsible for understanding and analyzing business needs, defining solutions (both process and technical), and ensuring that project deliverables align with business objectives while minimizing risk. The role will involve collaborating across multiple departments and working with stakeholders at all levels to ensure successful project outcomes.

The Business Analyst will contribute to the design, development, and delivery of robust solutions that enhance business processes and optimize the use of technology.

• Research & Situational Analysis: Conduct research and documentation reviews to critically evaluate the internal and external conditions that affect the organization or business unit, identifying opportunities and current challenges to the business unit, services or products.
• Performance Metrics: Develop and implement performance metrics to measure the success of a process change or solution implementation. Establish baselines before testing and rollout of proposed changes. Conduct post-implementation reviews to confirm objectives achieved and benefits realized, identifying unexpected benefits achieved.
• Requirements Gathering & Analysis: Conduct in-depth analysis of business processes, systems, and needs by engaging with stakeholders to gather detailed requirements and translate them into clear and actionable business and functional requirements. Capture, analyze and document the current state of existing processes and define proposed future states, including documenting the results of conducted gap analysis to achieve the desired future state.
• Business Process Improvement: Thoroughly analyze existing business processes, identify areas of improvement, and recommend solutions to enhance efficiency, streamline operations, and improve business performance, including opportunities for automation and digitization. Ensure proposed processes within identified solutions are optimized and required controls are in place. Define and deliver on process strategies to identify best fit.
• Solution Design & Development: Collaborate with business and IT teams to design and propose optimized process and technical solutions that meet business needs, ensuring alignment with overall business strategy and project objectives. Conduct solution evaluation activities at applicable phases in its development to verify the business needs have been satisfied and identify recommended changes that will maximize the value of the solution and improve its performance.
• Impact Analysis and Risk Management: Assess the impact of proposed changes to systems, solutions and users, identifying potential risks and challenges. Assess and develop strategies for risk mitigation associated with the proposed changes. Develop data models to analyze and illustrate the potential impact of change on different aspects of the organization or system.
• Project Management Support: Work closely with project managers to define scope, objectives, and deliverables. Participate in project planning, risk management, and issue resolution activities to ensure project timelines and objectives are met.
• Cross-Segment Collaboration: Collaborate with cross-functional teams to develop and implement process and solution improvement initiatives, utilizing techniques such as focus groups and brainstorming, and customer journey mapping exercises.
• Stakeholder Communication & Management: Conduct comprehensive stakeholder analysis, including the development of stakeholder maps and communication plans. Deliver effective communication strategies and establish strong relationships with key stakeholders throughout their lifecycle to secure buy-in and approval for proposed changes. Act as the liaison between business and technical teams, ensuring clear communication to meet both functional and technical requirements. Provide regular updates to stakeholders on project status and potential risks.
  
  Support organizational change management…