Collections Specialist Job in Wyomissing, PA

Collections Specialist

We are looking for a Collections Specialist to support payment recovery efforts and maintain healthy customer accounts in Wyomissing, Pennsylvania. This long-term contract position is ideal for someone who can balance professionalism and persistence while working with overdue accounts across a variety of collection situations. The person in this role will communicate with customers, evaluate delinquency trends, and help improve cash flow through timely follow-up and accurate reporting.

Responsibilities:

• Manage a daily queue of overdue accounts, setting priorities and reaching out to customers by phone and in writing to secure payment in line with agreed terms.
• Coordinate with customers to establish practical repayment arrangements, obtaining leadership approval when exceptions or adjusted plans are needed.
• Produce regular collection and aging reports that highlight delinquent balances, emerging risk patterns, and account status updates for stakeholders.
• Assess troubled accounts and suggest when external recovery agencies should be engaged for further pursuit.
• Support cash recovery goals by maintaining consistent follow-up activity and contributing to team and business performance targets.
• Communicate clearly with internal partners and external customers to resolve payment issues, clarify balances, and document outcomes.
• Assist with additional accounting-related reporting and special projects connected to receivables management as needed.