Dental Operations Manager

General Overview

At Lakeview Dental Arts in Kingston, we are looking for a Dental Practice Operations Manager
. As a growth‑orientated Dental Operations Manager, you will be at the forefront of our mission to elevate patient care, streamline operations, and drive the success of the dental practice. The Operations Manager role presents an exciting opportunity for a dynamic and ambitious individual to not only manage daily operations but also to contribute to the strategic growth and development of the practice.

• Invest in yourself: Health and vision coverage options and PTO (Paid time off). Salary starting at $70,000 based on experience with bonus opportunities
• Retirement Plan: We invest in your future!
• Professional Growth: We champion professional development. You’ll have opportunities to learn, grow, and interact with other Office Managers.
• Team Spirit: Thrive in a collaborative, team‑oriented environment where your contributions are valued and your voice is heard.

• Serve as a key liaison between the practice and the support center, ensuring clear, timely communication across all stakeholder groups to align priorities, resolve issues, and drive practice success.
• Collaborate with the owner doctor and regional support to develop and implement growth strategies for the practice.
• Identify and act on opportunities to expand services, increase patient access, enhance retention and drive production and collections.
• Leverage data insights to inform decision‑making and support long‑term practice success.

• Hire, train, coach, and develop all employees in the practice with a focus on accountability, ownership, and performance.
• Facilitate meetings and inspire and empower the team to embrace a growth mindset, fostering a culture of continuous improvement.
• Encourage professional development opportunities for team members, aligning with both individual and practice goals.
• Stay well‑versed in Imagen University courses to guide team development and actively co‑manage enrollments and completions that support practice objectives.

• Drive initiatives that enhance the patient journey from first contact to treatment completion, payment collection and follow up care.
• Monitor patient feedback and leverage tools (Nex Health, Liine, Birdeye, Overjet, etc.) to improve satisfaction, clinical quality, patient retention through a 5‑star experience, and online reputation.
• Follow up with unscheduled treatment cases to drive reactivation and treatment completion.
• Own in‑practice responsibilities critical to campaign success, such as online booking readiness and lead conversion.
• Monitor marketing performance data and collaborate with the regional and marketing teams to address conversation gaps or access‑to‑care challenges.
• Lead local marketing initiatives to drive patient growth, engagement, and brand awareness, ensuring alignment with practice operations and readiness.

• Take full accountability for front desk operations, ensuring excellence in scheduling, insurance verification, financial conversations, billing accuracy, and collections.
• Audit daily workflows for compliance and consistency with Imagen policies; retrain team as needed.
• Ensure patient credits, refunds, claims, and cash deposits are processed accurately and payments are collected at time of service.
• Reconcile daily deposits, cash payments, revenue reports, and transactions in the dental practice management system (DPMS).

• Own and manage the practice budget by ensuring all targets are both attainable and achieved, actively monitoring performance and collaborating with clinical and operational leaders to drive results.
• Manage practice expenses by monitoring and controlling costs related to supplies, lab fees, and labor, ensuring alignment with budget targets and operational efficiency goals.
• Execute strategies to optimize revenue, improve billing processes, and strengthen collection opportunities.
• Collaborate with the finance team to understand financial results and opportunities for…