Telecommunications Operator - Police

Job Summary

The Telecommunications Operator processes emergency 911 and routine calls from the public and field personnel. The position requires multi-tasking under extreme stress, maintaining complete confidentiality, and working rotating shifts (including nights, weekends, and holidays).

• Call Taking
  :
  Answers multi-line E911 emergency and non-emergency phone lines from citizens.
• Emergency Screening
  :
  Rapidly assesses the nature and severity of calls to determine the appropriate response.
• Radio Dispatching
  :
  Dispatches police officers, fire units, EMS, and animal control using two-way radio consoles.
• Data Entry
  :
  Logs incident details, caller information, and unit statuses simultaneously into CAD systems.
• System Queries
  :
  Runs background checks, vehicle registrations, and warrant searches through state and national databases.
• Tracking & Monitoring
  :
  Monitors field unit locations to ensure officer safety and coordinate backup assistance.
• Ancillary Tasks
  :
  Administrative records processing

• Geographic Literacy
  :
  Knowledge of city geography, primary streets, boundaries, and landmark locations.
• Crisis Management
  :
  Ability to remain calm, think logically, and act decisively during life-or-death situations.
• Communication Skills
  :
  Clear, distinct diction and strong verbal active-listening capability over radio noise.
• Technical Aptitude
  :
  Proficiency with keyboarding, multi-screen setups, and mapping software.

• Basic Education
  :
  High school diploma or General Education Development (GED) equivalent.
• TCOLE License
  :
  Ability to obtain a Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one year of hire.
• Database Certification
  :
  Ability to achieve certification for Texas Crime Information Center (TCIC) and National Crime Information Center (NCIC) access
• Legal Background
  :
  Must pass an extensive background check, fingerprinting, drug screening, and psychological evaluation.

• Sedentary Nature
  :
  Requires sitting for prolonged periods in a confined, high-stress office environment.
• Sensory Demands
  :
  Constant viewing of multiple computer monitors and may utilize phone/radio headset for full shifts.
• Schedule Flexibility
  :
  Mandatory availability for 8, 10, or 12-hour shifts, including overtime and emergency recalls.

Employee Behavior and Conduct City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include but are not limited to being communicative informative fair honest and respectful. All City employees are required in the course and scope of their employment to provide services for the benefit of the general public during emergency situations that threaten the safety of Kingsville’s citizens.

City employees must be able to work immediately before during and/or immediately after an emergency.

• High School diploma or equivalent
• Valid driver’s license
• satisfactory driving record and
• proof of eligibility to legally work in the U.S.

The successful applicant will be required to pass a pre-employment drug screen and background investigation.

The information listed above reflects minimum standards and illustrations of the various types of work that may be performed. The omission of specific job functions requirements or tasks does not exclude them from the job if the work is similar related or a logical extension of the work assigned.