Banner Administrator II

Position Overview

The Banner Administrator II reports to the Student Information Systems (SIS) team and supports the Banner Enterprise Resource Planning (ERP) environment through database operations, data integrity, disaster recovery, and system administration.

• Provide Tier II technical support for the Banner ERP system, including analysis, troubleshooting, debugging, and resolution of application and data‑related issues.
• Coordinate with Ellucian vendor support and internal technical teams to resolve escalated system incidents.
• Monitor, manage, and document service requests and incidents through Zendesk and Ellucian support systems.
• Apply routine data corrections and assist functional users with Banner‑related issues in accordance with established policies and procedures.
• Serve as a point of contact for SIS‑related inquiries, ensuring appropriate routing and communication with stakeholders.
• Communicate system outages, scheduled maintenance, and changes to affected campus users in a timely and professional manner.
• Manage and maintain UC4/Automic job automation, including job development, scheduling, promotion, failure resolution, monitoring, and access control.
• Develop, test, and maintain shell scripts, Python scripts, and SQL/PLSQL code to support data processing, reporting, file transfers, and scheduled operations.
• Administer Linux servers, including system configuration, performance tuning, patching, and ongoing system maintenance.
• Support storage systems and perform limited networking‑related tasks, including DNS coordination, firewall rule support, and load balancer interaction within Oracle Cloud Infrastructure (OCI).
• Evaluate, approve, and maintain user access to Banner ERP, Banner Document Management (BDM), Argos, and SQL Developer in alignment with university security standards and business owner approvals.
• Support disaster recovery planning and testing activities, including documentation, system validation, and recovery drills.
• Assist with system security audits, access reviews, and enforcement of institutional and Texas A&M System security requirements.
• Participate in change management processes, system integration testing, and the evaluation and implementation of new SIS‑related technologies.
• Collaborate with functional and technical staff to troubleshoot SIS database queries and reports; maintain accurate documentation for automation, procedures, and system configurations.

• Education – Bachelor’s degree in an applicable field or equivalent combination of education and experience.
• Experience – Three years of related experience with enterprise resource planning or student information systems.
• Knowledge, Skills, and Abilities
  • Strong written and oral communication skills.
  • Professional interaction with clients and staff.
  • Excellent presentation skills.
  • Interpersonal and organizational skills.
  • Working knowledge of office software and instructional programs.
  • Knowledge of principles and methods for teaching and instructing individuals and groups.
  • Ability to utilize learning and active listening strategies.
  • Logical reasoning and problem‑solving abilities.
  • Facilitation skills for courses and content adaptation.
  • Multitasking and cooperative teamwork abilities.

This is a security‑sensitive position that will require export‑control authorization prior to starting employment. The role must comply with state and federal laws, Texas A&M University System and TAMU policies, regulations, rules, and procedures.

• Salary commensurate with experience.
• Medical, dental, and vision coverage; life insurance; disability coverage; flexible spending account; and tuition assistance.
• Retirement plans (TRS or ORP), paid vacation and sick leave, paid holidays, and other standard benefits.

The Texas A&M University System is an Equal Opportunity/Veterans/Disability Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.