AV Support Specialist II

Job Title

AV Support Specialist II - Agency:
Texas A&M University Department Technology Services - IT Enterprise Operations - UAVS

Kingsville, Texas

Proposed salary: $56,456.40 per year ($4,704.70 monthly)

Staff – Full‑time

The IT Professional II, under general direction, performs advanced troubleshooting, analysis, and problem‑solving for unit‑level support in multiple technical fields.

• Classroom and Conference Support: Leads the support and maintenance of AV systems, including those with advanced web/video conferencing abilities; operates and maintains AV systems related to video and web conferencing connections; coordinates and supports virtual meetings; monitors and troubleshoots AV system issues and connections to remote locations.
• Service and Support: Serves as a resource for internal and external customers; provides technical knowledge for troubleshooting and documentation of incidents; resolves hardware and programming problems with manager or vendor technical support; performs general hardware diagnostics and documentation; installs, configures, and maintains both critical and non‑critical AV hardware; provides primary administration responsibility for AV systems, excluding workstation OS and software.
• Incident Management: Consistently monitors assigned incidents and help requests through established response and resolution times (SLAs) using the Division’s Incident Management Platform; provides timely updates and effective communication to keep campus members informed; monitors and addresses assigned work daily.
• Documentation: Documents problems, troubleshooting, and solutions; documents SOP and user guides for new system installations.
• Professional Development: Participates in training and professional development sessions.
• Other Duties: Performs other duties as assigned.

Bachelor’s degree in a related field or equivalent combination of education and experience, and at least three years of related IT experience.

• Experience in AV systems and higher education, or medical facility AV support.
• Experience with video and web conferencing, project support, CODECs, AV camera operation and deployment.
• Site survey design, experience with CAT5/6 cabling terminations.
• Knowledge of AV deployment, AV configuration tools, Crestron, Biamp, AMX, Vaddio products and similar products.
• Ability to add documents to SharePoint.
• Ability to set up Zoom meetings and share content.
• Ability to assist with Audio Visual test procedures for conferencing, camera, and audio testing.

• Ability to multitask and work cooperatively with others.
• Must be able to work in a collaborative team environment.
• Excellent written communication.
• Excellent analytical, interpersonal, and organizational skills.
• Customer service experience.
• Experience configuring, administering, and/or troubleshooting IT systems.

• Ability to lift and/or move medium‑weight objects.

• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.
• This position is security‑sensitive and requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.
• This position allows alternate work location per TAMU guidelines.
• May be required to provide on‑call support on nights and weekends as needed.
• Role may require working outside of standard office hours, including evenings, weekends, and holidays.

The Texas A&M University System is an Equal Opportunity/Veterans/Disability Employer. All persons are encouraged to apply.

All applicants are subject to a criminal history investigation. Employment is contingent upon verification of credentials and other information required by the institution’s procedures.