Project Manager, Operations Management

About Fly Exclusive

fly Exclusive is one of the fastest-growing private aviation companies in the country — and we are just getting started. We operate a modern, curated fleet and deliver a world-class experience to our customers, backed by a team that holds itself to the highest standards of safety, service, and operational excellence. From our roots in Kinston, North Carolina to our expanding Raleigh headquarters, we are building something the industry has not seen before.

As we continue to build a leading aviation brand, nothing is more critical to this mission than the talented professionals that make up fly Exclusive. We’re more than just a private jet company. We go beyond the industry standard to create a uniquely detailed customer experience that is visible throughout all our departments, from our software design and fleet coordinator teams to our pilots and technicians.

If you are looking for people who motivate others around them, and build relationships that create trust and open communication, you will find that here. The people at fly Exclusive create a culture of positivity and aren't afraid to make decisions for the good of their team and the company.

If that sounds like you, come and work with us at fly Exclusive! We offer competitive pay within the aviation industry, generous time off with flexible scheduling, a great benefits package including 401k matching, relocation assistance, and career growth opportunities!

The Project Manager is responsible for the planning, coordination, and execution of aircraft Maintenance, Repair, and Overhaul (MRO) projects. This role ensures projects meet quality standards, budgets, and timelines while delivering superior customer experience. The Project Manager acts as the liaison between the internal teams and the customer, providing regular communication, updates, and oversight of the full project lifecycle.

This position requires strong organization, problem-solving, and communication skills, along with the ability to lead cross-functional teams in a fast-paced aviation environment, ensuring compliance with FAA Part 145 regulations and company procedures.

• Develop and manage detailed project plans, including schedules, resources, and budgets.
• Maintain consistent and proactive communication with customers, providing status updates, timelines, and resolution of concerns.
• Collaborate with Maintenance, Materials, Quality Assurance, Interiors, Paint, and Avionics departments to align project execution with customer expectations and organizational goals.
• Monitor day-to-day progress to ensure adherence to timelines, scope, and quality standards.
• Conduct progress meetings and address challenges or roadblocks with Crew Chiefs, Team Leads, and other stakeholders.
• Ensure timely availability of parts and equipment by coordinating with Materials and Procurement.
• Partner with Quality Assurance to ensure all work complies with FAA regulations and internal quality standards.
• Provide timely and accurate project documentation, including work scopes, work orders, budget tracking, and change orders.
• Lead and facilitate customer-facing meetings or calls to present updates, resolve issues, and build lasting relationships.
• Ensure ethical and accurate invoicing in collaboration with the Invoice Specialist and present final invoices to customers.
• Promptly close out projects, including collection of progress payments and post-service customer follow-up.
• Document lessons learned and recommend process improvements for future projects.
• Mentor junior team members and support the professional development of cross-functional teams.

• Excellent organizational and time management skills.
• Strong verbal and written communication.
• Ability to work independently and collaboratively across teams.
• Critical thinking and problem-solving under pressure.
• Proficiency in Microsoft Office Suite and project management tools
• Understanding of FAA Part 145 regulations and MRO environments.
• Customer-first mindset with a focus on delivering quality and satisfaction.

• This role requires working in a fast-paced aviation environment,…