Inventory Management Specialist; Customer Support Spec)

Duties

Provides a single face to the industrial customer on a wide range of issues involving both DLA and non-DLA managed items and ensure the timely processing of customer orders and customer access to product, account and order information.

Monitors backorder status reports and personally resolve, or help resolve, problem actions not meeting customer requirements

Investigates, coordinates, and releases Sales Orders that inhibit flow through automated systems.

Applies DLA expedite policy and other operating procedures to expedite the actions within supply chains.

Coordinates the research and tracking of Stock Transfer Orders (STOs)/replenishment actions to facilitate resolution of backorders or take action to expedite delinquent contracts having impacting unfilled orders using established policies/guidance.

Coordinates with appropriate service representatives to identify alternative sources of supply, respond to customer requests, and provide advice regarding changes to sales orders as needed

Collects, evaluates, and summarizes performance data pertaining to specific agency program goals and objectives and those of customers.

Leads forums and meetings to communicate ideas and solicit feedback toward improving business/customer support operations