Digital Operations Product Specialist

** Airbus Aerosystems Kinston
** is looking for a
** Digital Operations Product Specialist
** to join our Digital Operations team based in Kinston, NC.
* 1
- Operate (get knowledge of Digital Solutions in use and their associated RUN performance) the current Operations Solutions Portfolio (limited to Operations functions),
* 2
- Prepare (get knowledge on business process and AIRBUS/Kinston Affiliate digital solutions) Digital for Operations solutions readiness,
* Financial Rewards:
Competitive pay, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
* Work/Life Balance:
Paid time off including personal time, holidays and a paid parental leave program.
* Health & Welfare:
Comprehensive insurance coverage including medical, prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
* Individual Development:
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path; as well as the opportunity to participate in accelerated development programmes; and both national and international mobility.

Business requirements & Business process impacts & analysis: gather, challenge and validate the local business requirements for Operations  and drive the Business process impact analysis to ensure the IT / Digital solutions are appropriate
* Supply Chain:
In alignment with regional & global sourcing strategies: drive the suppliers activities related to Digital Operations solutions and services, track the suppliers performance for any deliveries for Operations, may it be for project or for run activities

Together with the Digital regional Domains, being responsible for the Digital Operations service performance of the local site
* Degree in Information Technology or an equivalent combination of education and experience
* Minimum 3 years of operational support experience in an IM (Information Management) support environment required or equivalent Digital Project experience (Design / Deployment of Digital Solutions)
* Technical certification in one of the following: A+, Security+, Network+, Microsoft Certified Solutions Associate, Cisco Certified Network Associate
* Knowledge in the areas of ITSM, ITAM, ITIL, and KPI reporting
* Ability to plan, prioritise, organise, schedule, and execute assignments
* Analytical skills, with strong-problem solving capability
* Excellent interpersonal, presentation, and communication skills
* Minimum 5 years experience working with and supporting Service Now and Integrated Tools
* Proficiency in written and spoken English
* Domestic and International travels ad-hoc
* Minimum of ITIL foundations with advanced ITIL certifications is a plus
* 3  years experience working with and Manufacturing, Manufacturing Engineering, Procurement or Supply Chain
* Experience supporting IM systems within a production or manufacturing environment is a plus
* Knowledge of IM supplier landscape in North America is a plus
* An understanding of Airbus IM standards, project, and service methodologies and procedures is a plus
* Knowledge of SAP ERP, knowledge of Apriso MES
* Technical certification in one of the following:
Microsoft Certified Systems Engineer, Cisco Certified Network Professional, Certified Information Systems Security Professional, Global Industrial Cyber Security Professional
* Minimum of ITIL foundations with advanced ITIL certifications is a plus
* Ability to work independently and as a member of the team
* Knowledge of architecture frameworks and methods
* Knowledge of SAP or similar ERP applications
* Basic understanding of general maintenance processes and procedures related to a manufacturing environment preferred
* An understanding of Airbus or Equivalent company (Complexity / Industrial configuration) IM standards, project, and service methodologies and procedures is a plus
* Fluency in another language (French, German, and/or Spanish) is desirable.
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