Flight Support Manager

About flyExclusive fly

Exclusive is one of the fastest-growing private aviation companies in the country — and we are just getting started. From our world-class Jet Club to our unmatched private jet charter, clients who fly with us receive a curated private jet experience that anticipates their needs for comfort and style. We operate a modern, curated fleet and deliver a world-class experience to our customers, backed by a team that holds itself to the highest standards of safety, service, and operational excellence.

From our roots in Kinston, North Carolina to our expanding Raleigh headquarters, we are building something the industry has not seen before.

Why fly Exclusive?

As we continue to build a leading aviation brand, nothing is more critical to this mission than the talented professionals that make up fly Exclusive. We’re more than just a private jet company. We go beyond the industry standard to create a uniquely detailed customer experience that is visible throughout all our departments, from our software design and fleet coordinator teams to our pilots and technicians.

If you are looking for people who motivate others around them, and build relationships that create trust and open communication, you will find that here. The people at fly Exclusive create a culture of positivity and aren't afraid to make decisions for the good of their team and the company.

If that sounds like you, come and work with us at fly Exclusive! We offer competitive pay within the aviation industry, generous time off with flexible scheduling, a great benefits package including 401k matching, relocation assistance, and career growth opportunities!

Job Summary The Lead Flight Support Specialist supports the daily operations of the Dispatch Department and provides leadership and oversight to ensure safe, efficient, and seamless coordination among internal departments, flight crews, clients, and external stakeholders. This position requires exceptional organizational and communication skills, strong leadership capabilities, sound operational judgment, and comprehensive knowledge of FAA and international aviation regulations.

The Lead Flight Support Specialist serves as a key operational resource within the Operations Control Center (OCC), proactively identifying and resolving potential operational challenges before they impact the execution of a flight. The Lead Specialist also provides hands-on Flight Dispatcher support as needed to maintain continuity of operations during periods of high demand, staffing constraints, or irregular operations.

Key Responsibilities Provide day-to-day oversight and guidance to Flight Support Specialists, ensuring work is completed efficiently, accurately, and in compliance with company policies, procedures, and applicable regulations.

Plan and coordinate downline trips outside the 24-hour operational window to identify and obtain missing information necessary for operational readiness, including passenger names, dates of birth, passport information, passenger weights, and other required trip details.

Proactively identify and address potential operational issues prior to the 24-hour dispatch window, ensuring a smooth transition to the Dispatcher responsible for crew briefing and flight execution.

Verify scheduled aircraft and flight crew availability and identify potential conflicts or constraints that may affect planned trips.

Perform Flight Dispatcher duties as needed to ensure operational continuity during high-demand periods, staffing shortages, or other operational requirements.

Ensure effective coordination among Sales, Dispatch, Flight Crews, Maintenance, and other internal departments to support seamless trip execution.

Complete and verify required TSA passenger checks and…