Temporary Customer Accounts Associate

Note:

This role is a Temporary opportunity with an anticipated end date of December 31 2026. The anticipated end date is subject to departmental and budgetary considerations.

Incumbent is responsible for performing central cash receipting, utility billing support, sales and collection service activities, and providing general information to the public.

• Perform cashiering duties.
• Perform utility billing duties.
• Serve as the receptionist for the Finance Department.
• Reconcile, report and process receipts/payment requests for various programs based on receipts.
• Provide backup support for other Customer Accounts positions.

• Prepare computer-generated receipts for customers and other City departments for revenues received.
• Reconcile daily cash receipts against computer reports to identify and correct errors.
• Prepare daily bank deposits.
• Serve as the receptionist for the Finance Department: answer calls, take messages, direct visitors, receive bid documents, sell and reconcile animal licenses, maintain databases and answer customer inquiries.
• Serve as the petty cash custodian: disperse funds, account for petty cash slips and receipts, balance the petty cash fund, ensure cash requests meet established criteria, and determine when to replenish the fund.
• Perform data entry for utility billing system; enter and balance payments through batch data entry; generate payments to accounts receivable.
• Administer the senior discount program and bankruptcies for utility billing.
• Maintain files, documents and reports according to audit and legal retention requirements.
• Provide backup support for other customer accounts positions, assisting with utility billing, cemetery, business licensing and false alarm program.
• Train and set up forms and procedures related to cash handling and deposits for other departmental and off-site cashiers.
• Perform annual audits on imprest funds at cashier sites.

• Prepare and review route and meter information: process consumption data, review raw data, audit meter reading edit reports and prepare service requests for verifying questionable data.
• Perform other duties as required to ensure efficient office operations.
• Provide backup support for other Customer Accounts positions including Cemetery, Business Licensing and False Alarm Program.
• Perform notary services for the division as needed.

• Competitive wages.
• Unmatched benefits package.
• Childcare programs: discounted rates at 10 locations within 20 miles of Kirkland.
• Training and career development opportunities.

• Knowledge of basic mathematical computations.
• Experience in providing accounting support.
• Skill in using office equipment such as phones, copiers, fax machines, and adding machines.
• Skill in receiving and receipting moneys.
• Skill in applying customer service techniques.
• Skill in using computers and related software applications such as word processing, graphics, spreadsheets, electronic mail, and an automated financial system.
• Skill in effectively dealing with angry customers and/or grieving families.
• Skill in communicating and establishing interpersonal relationships to interact effectively with co‑workers, supervisors, staff in other work units, and others; exchange or convey information and receive work direction.
• Ability to read, interpret, apply and explain codes, ordinances, policies and procedures applicable to area of responsibility.
• Ability to analyze and evaluate computer-generated reports.
• Ability to work independently.
• Good listening skills.

High School Diploma or General Equivalency Diploma (GED) and two years post‑high school training or experience in accounting support, customer service and cash handling, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Requires intermediate computer and spreadsheet skills and accurate 10‑key calculator skills. Must have excellent math skills and experience with general office equipment and procedures.

Must have strong oral and written communication skills and the ability to work effectively with staff, the public, and manage…