Records Specialist - Sheriff's Office

Job Title: Records Specialist

Department/Division: Sheriff

Reports to: Records Supervisor

Supervises: n/a

FLSA Classification: Non-Exempt

Pay Grade: 110

Employee Group: Sheriff and Corrections Clerical

Revision Date: January 2025

Minimum Education: High school diploma or equivalent. Associate's degree from an accredited college or university preferred.

Minimum Experience: Two years of administrative support experience OR any combination of education and experience which would provide the knowledge, skills, and abilities to perform the job.

Minimum

Certifications:

ACCESS/WACIC/NCIC Certification

• Experience in customer service, law enforcement, or the public sector preferred.
• Must successfully pass Pre-employment and Post
  - Offer Testing, and an extensive background investigation.
• Valid Washington State Driver's License if driving a vehicle for County business.

This position complies with the Public Records Act in the processing and completion of public record requests and provides courteous and efficient customer service to Benton County residents.

The following duties are essential for this position. However, they are not to be construed as exclusive or all-inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.

• Provides first line customer service to internal and external customers; greets, receives and screens visitors and customers; receives calls on a multi-line phone system and routes calls to appropriate individual or takes messages.
• Addresses and resolves customer questions/concerns as able and refers complex inquiries, requests, or complaints to appropriate staff.
• Reviews and verifying records, documents, audio recordings, and bodycam video that are requested for any possible red actions before releasing to the public; documents all steps completed for each public record request.
• Ensures that an initial response is given for any new public record request within 24 hours.
• Ensures that completion of current record requests occurs within 5 business days.
• Completes background checks pertaining to law enforcement employment with other law enforcement agencies.
• Enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
• Maintains electronic filing, paper filing, and record systems to provide easy access to records and information; provides retention of records as required by Department and County policies.
• Assists other department personnel during peak period of work or for absences.
• Other duties as assigned.

• Administrative policies and procedures of the County.
• The County's and Office's operating requirements, policies, procedures, and practices; and local, state, and federal regulations related to department programs and operations.
• Current office practices and procedures.
• Operation of standard office equipment and software consistent with this position.

• Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.

• Interpret and implement local policies and procedures; written instructions, general correspondence;
  Federal, State, and local regulations.
• Read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.
• Prepare and maintain accurate and concise records and reports.
• Apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
• Maintain professionalism at all times.
• Maintain effective working relationships with individuals within and outside the organization.
• Maintain confidentiality and discretion regarding…