Associate Team Leader

Associate Team Leader – Tax Office Operations

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We thrive in a high‑performing, connected culture where everyone feels like they belong.

As an Associate Team Leader, you will support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction. You will begin working a flexible part‑time schedule in late fall as you ramp up for the busy tax season and transition to a full‑time schedule from January through April.

• Support the Multi‑Unit Team Leader and serve as an onsite point of contact for tax office associates and clients.
• Execute the client service experience and hold all tax office associates accountable, escalating to the Multi‑Unit Team Leader and District General Manager as necessary.
• Lead the office front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled, work is completed according to deadlines, and quality standards are met.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day‑to‑day office operations.
• Customer‑centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
• High school diploma or equivalent.

• Employee Assistance Program with Health Advocate.
• Well‑being program, Better You.
• Neurodiversity and caregiver support.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan.

$11.00 - $29.00/Hr.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.