Client Care Manager

Client Care Manager

Job Location s: US-WA-BELLEVUE | US-WA-KIRKLAND | US-WA-REDMOND

The Client Care Manager is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Seeking a self-motivated professional with prior scheduling and management or supervisory experience. An individual who thrives in a fast‑paced environment and efficiently manages client or employee needs with urgency. A people‑person, friendly, compassionate, and able to build positive relationships and partnerships. An experienced communicator and problem solver who is well‑organized.

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but are not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record‑keeping
• Conduct periodic home visits and safety checks

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Retention and referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

USD $25.00 / Hour