Account Manager - Parking Operations

Account Manager – Parking Operations

Salary Range $75,000–$85,000 Annually, Commensurate with Experience

Work Modality In Office

Schedule Full-time, Monday – Friday, with occasional weekend support

Location Kirkland, Washington

• Develop and train supervisors and line‑level employees.
• Review and approve work schedules to ensure coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day‑to‑day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee customer service program to ensure satisfaction.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and client requirements.
• Respond to operational issues as needed (including after normal hours).
• May fill in for front‑line associates during absences.
• Prepare reports, surveys and conduct special projects as needed.
• Maintain the highest professional and ethical standards for both the organization and the client.

• Previous parking industry experience with a hospitality focus is highly desirable.
• Progressive management experience overseeing front‑line teams.
• Experience with scheduling and payroll is a plus.
• Bachelor’s degree in business or related field is helpful but not required.
• Strong communication, organizational, and problem‑solving skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and ADP.
• Trustworthy, dependable, self‑sufficient, and resourceful.

• Career growth opportunities – promotion from within.
• Free parking at assigned Propark location(s).
• Competitive salary and generous time off (holidays, vacation, wellness, birthday day).
• Supportive, engaging, empowering and celebratory culture.
• Commitment to diversity, inclusion, and belonging.
• Internal training program (Propark Think).
• Comprehensive benefits package – medical, dental, vision, 8 supplemental insurances including pet insurance.
• Employee assistance program (EAP) available 24/7.

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Accommodation for disability is available upon request.