Site Operations Manager

SALARY

$88,8462 - $98,779

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits.

Seattle, WA (In-Person)

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility:
We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

The Site Operations Manager (SOM) is the onsite operational leader for an assigned supportive housing building. This position ensures a safe, clean, and welcoming environment for residents, staff, and visitors while upholding Plymouth Housing’s mission-driven commitment to dignity and community.

The SOM oversees all building operations, including rent collection, unit turnover, cleanliness, safety, compliance, and hospitality-forward resident services. They lead the 24/7 operations team, manage building budgets, track key performance indicators, and maintain readiness for inspections and emergencies. Working closely with partners across departments—including Facilities, Safety, and Resident Well-Being—the SOM ensures consistent service delivery, stable building systems, and a respectful, inclusive community environment.

• Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
• Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
• Conduct lease signings, enforce lease requirements, and ensure compliance with landlord‑tenant law, Fair Housing, and Plymouth policies.
• Monitor key performance indicators such as occupancy, rent collection, incidents, and inspection results; implement corrective actions as needed.
• Lead funder inspections and ensure timely readiness, coordination, and follow‑up on findings.
• Partner with Facilities to coordinate repairs, maintenance, and preventive work; ensure vendor performance meets quality standards.
• Manage building budgets, review expenses, and track inventory of supplies and janitorial materials.
• Address unauthorized onsite activity, ensure consistent enforcement of guest policies, and collaborate with safety and emergency partners as needed.
• Support and model crisis‑intervention, trauma‑informed, and harm‑reduction approaches in complex resident situations.
• Maintain professional, resident‑centered communication and lead conflict resolution aligned with Plymouth’s values.
• Promote a hospitable and dignified resident experience, ensuring welcoming common areas, daily refreshment services, and dependable front desk presence.
• Oversee distribution of community resources, pantry and hygiene items, and harm‑reduction supplies according to established protocols.
• Collaborate with cross‑department partners to ensure clean, safe, and stable housing environments for all residents.
• Serve in the after‑hours on‑call rotation, providing leadership and decision‑making during urgent building situations.

• Builds trust and works respectfully with people from many backgrounds and lived experiences,…