Client Operations & Strategic Growth Manager

Hogan Lovells Cadwalader brings together more than 3,100 lawyers across 36+ worldwide offices, combining global reach with deep sector expertise. Our combination marks a new chapter. Strategically placed at the intersection of business, finance, and government, with on-the-ground expertise at every turn. Working seamlessly across practice areas and continents. Where matters span time zones and teams work together to solve complex challenges.

Our Marketing & Business Development (M&BD) Department supports the firm on a wide range of business development, marketing, and client relationship management activities. We work collaboratively across these activities through dedicated M&BD teams aligned to Practice Groups, Clients and Industries, Regions, Corporate Communications (including Public Relations, Brand, Design, Events, and Digital), and Pitches and Pursuits.

As a Client Operations & Strategic Growth Manager in the global Marketing and Business Development team, you will play a central role in that strategy. You will manage one of the firm’s most significant client relationships, helping to shape and drive our business development priorities. This role sits at the intersection of relationship management, operational excellence, and client service innovation - empowering our teams to deliver consistent, high-quality experiences while deepening client engagement.

You will work alongside a highly collaborative global team that is recognized across the firm and by clients for its proactive, strategic approach to managing major accounts. You’ll partner closely with senior lawyers, sector leaders, and business services colleagues, and you will have opportunities to contribute to firmwide initiatives such as our key client program, relationship-driven business development efforts, and client feedback strategy.

The Client Development & Account Manager’s responsibilities fall into the following major areas of focus, with other duties as assigned:

• Manage the firm’s relationship with a major client in the financial services industry, acting as a key point of contact both internally within the firm and directly with the client.
• Partner with internal stakeholders to develop, maintain, and execute a strategic client plan.
• Identify opportunities to deepen the client relationship and propose creative, strategic approaches to expand engagements.
• Serve as a central communicator for the Client team - sharing updates, guiding meetings, and organizing agendas, notes, and action items.
• Plan and execute internal and external client meetings, client-facing events, CLE programs, sponsor ships, and other initiatives that strengthen the client relationship.
• Assist with panel management and formal and informal pitch opportunities, including preparing teams for pitch presentations and ensuring that pitch documents reflect key messages for developing the client relationship.
• Support client service excellence through reporting, client feedback, and collaboration with internal teams on billing, guidelines, conflicts, and operational needs.

• Partner with internal stakeholders to develop detailed plans for legal matters, including timelines, milestones, budgets, and resource requirements.
• Track budgets including, but not limited to, deliverables, assumptions, generating reports, and escalating activities when there are material changes in scope or status.
• Monitor internal teams for adherence to client billing guidelines when opening new matters, processing client invoices, reviewing time entries for accuracy, and compliance with billing guidelines.
• Work with the client’s Billing department to ensure compliance, transparency, and predictability.
• Ensure consistency across matters…