Recreation Attendant - Rentals

Note:

This is an ongoing part‑time position expected to work up to 17 hours per week, mostly on weekends and evenings.

The Kirkland Parks and Community Services Department is seeking Recreation Attendant staff for the North Kirkland Community Center, Peter Kirk Community Center and Heritage Hall. This position acts as on‑site City representative for recreation programs, activities and rentals, performs miscellaneous clerical and registration tasks, and handles minor maintenance and cleaning as needed. The attendant collects fees, maintains records, sets up and takes down equipment, tables and chairs, and may be responsible for opening and closing facilities and supervising customers when full‑time staff is off site.

The role requires providing outstanding customer service to patrons in all environments.

The role of the Recreation Attendant is to provide outstanding customer service and assist with operational support to recreation programs, facilities, and events within Parks and Community Services. Attendants serve as the on‑site City representative and may work at City facilities, athletic fields, school gymnasiums, City parks, and/or off‑site program locations. Attendants aged 18 or older may work without on‑site supervision.

Recreation Attendants may be assigned to:

• Facilities, such as North Kirkland Community Center, Peter Kirk Community Center, City Hall, or Heritage Hall.
• Events, such as festivals or special events taking place in Kirkland parks or City facilities.

The Recreation Attendant is an entry‑level position that assists with programs, facilities, and events that the Recreation Lead or other recreation staff oversees and may report to Program Coordinators and/or Recreation Supervisors.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and may be subject to change at any time.

Essential duties and responsibilities may include, but are not limited to, the following:

• Assist with and monitor programs, facilities, rentals, and events.
• Open, close, and secure facilities and equipment.
• Prepare and distribute paperwork and supplies to program and event locations.
• Transport, set up, and take down equipment for programs and events.
• Greet and assist participants, staff, and the public in person and over the phone.
• Prepare verbal and written reports for staff.
• Report safety concerns and customer feedback to staff.
• Perform miscellaneous clerical tasks.
• Perform minor maintenance and cleaning as needed.
• Perform basic functions using program registration software such as enrolling participants, printing rosters, and data entry.

Support emergency response efforts within Parks and Community Services.

• Good verbal, written, and telephone communication skills are required.
• Ability to interact courteously with the public to acknowledge both compliments and complaints.
• Ability to work independently and as part of a team.
• Demonstrated good judgement in problem solving and responding to customer needs.
• Proficiency in standard computer software, such as Microsoft Office Suite applications Word, Excel and Outlook.

• Education:
  
  No minimum education requirements.
• Experience:
  
  6 months of customer service experience.
• Or:
  In place of the above requirements, the incumbent may possess any combination of relevant education and experience that would demonstrate the individual’s knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

• Must be at least 18 years of age.
• Must have or be able to obtain First Aid/CPR certificate within 90 days of hire.
• May be required to possess a Washington State driver’s license and submit a driving abstract, depending on area of assignment.
• Must be able…