Repair Station Support, Weekend Shift; Fri - Sun

Astronics Subsidiary Astronics AES

Location:

Redmond, WA

Repair Station Support role to work weekend shift, Fri–Sun 5:30 am–6:00 pm. Work 36 hours per week and receive pay for 40 hours.

• Interacts with customers, company sales and/or service representatives to handle a variety of pre‑sales or post‑sales service functions.
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
• Updates databases with status of returned materials and accounts for returns inventory.
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• Ensures service information is accessible by sorting and filing documents/forms.
• May schedule field service repair calls and handles requests for additional company materials.
• Maintains records of returns, schedule changes, product enhancements, pricing, and resolves return credit problems.

• Enters data from a source document into a computer system.
• Verifies entries for accuracy and completeness.
• May convert data from one electronic system to another.
• Performs audits of own work or that of others to ensure conformance with established procedures.

Education/

Experience:

• High school diploma or equivalent required.
• Demonstrates familiarity of job duties (typically 1–2 years of direct experience in the essential functions of the position).

• Must be a US Person under ITAR to be eligible.
• Employment contingent on passing a pre‑employment background check and drug test, including cannabis screening.

Salary is $20.12 – $27.22 per hour. Mid‑point is $23.67.

Benefits include the following:

• Health, dental, vision, disability, life insurance, FSA, HSA and voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity.
• 401(k) & Employee Stock Purchase Plan.
• Employee Assistance Program and work/life balance culture.
• Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

This position is currently accepting applications.