More jobs:
Lead Telecommunication & Call Center Operations
Job in
Kirkland, King County, Washington, 98034, USA
Listed on 2026-07-15
Listing for:
EvergreenHealth
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
Evergreen Health in Kirkland, WA is seeking a Lead for the answering service and call center. You will monitor workflow, adjust staffing, coach staff, handle escalations, and support scheduling and reporting.
You will train new employees, maintain system issues with vendors, and ensure service level commitments are met while maintaining HIPAA compliance and high-quality patient communications.
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