Onboarding Manager
Job in
Kirkland, King County, Washington, 98034, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, CRM System, Client Relationship Management, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities
- Own the first 60 days of the customer experience
- Act as project manager and point of contact for all setup, education, and configuration activities
- Partner with Customer Success Managers and cross-functional teams
- Communicate clear timelines and proactively manage change with customers
- Leverage Hub Spot CRM to manage customer data and track progress
- Advocate for customer needs across departments
- Contribute to retention efforts by helping customers realize early value
- 2+ years of experience in Customer Success, Project Management, Account Management, or Onboarding
- Strong project management skills with a proven ability to manage multiple priorities
- Excellent written and verbal communication skills
- Detail-oriented, organized, and analytical
- Basic accounting knowledge (a plus)
- Experience with CRM platforms such as Hub Spot (preferred)
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