Cisco Analyst

• 2+ years of experience with Cisco IP telephony and related voice infrastructure including CUCM/Call Manager
• Familiar with networking cable management and toning
• Strong understanding of VoIP fundamentals including analog, voice gateways, etc.

• Administer, configure, and support Cisco Unified Communications solutions, including CUCM, Unity Connection, and Cisco IP phones
• Provide Tier 2 / Tier 3 support for voice-related incidents and service requests
• Troubleshoot call quality issues, phone registration issues, voicemail problems, and network-related voice issues
• Perform adds, moves, and changes (MACDs) for phone users, devices, extensions, and voicemail
• Monitor system performance, capacity, and availability; proactively identify and resolve issues
• Support integrations with related systems (e.g., voicemail, call routing, paging, contact center, or unified messaging)

Benefits packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law